Mike Cocjin

Results-oriented Operations and Administrative Professional with more than 10 years of experience in business operations, logistics coordination, customer service, data management, reporting, and cash handling. Demonstrated ability to manage multiple responsibilities, maintain accurate records, coordinate teams, and support daily business operations in fast-paced environments. Strong background in data entry, documentation, process compliance, and operational support.

Seeking a long-term opportunity within a reputable corporate organization where I can contribute my skills, continue learning, and grow professionally.

Freelance Data Entry Specialist (Remote) at Freelance (2024-05 – Present)

• Review project documents, technical specifications, plans, and client files to extract relevant information for business evaluation and bidding purposes.
• Entered, organized, and validated large volumes of data using Microsoft Excel and client-provided templates.
• Maintained high levels of accuracy and quality while meeting strict project deadlines.
• Verified information for completeness, consistency, and compliance with client requirements.
• Managed multiple projects simultaneously while maintaining data integrity and confidentiality.

Operations and Administrative Officer at Lotto Outlet (2015-05 – Present)

• Process daily customer transactions while maintaining accurate sales and financial records.
• Prepare daily, weekly, and monthly reports, cash reconciliations, and bank deposits.
• Maintain documentation and ensure compliance with company procedures and regulatory requirements.
• Resolve customer inquiries and provide excellent customer service.
• Monitor operational activities and ensure accuracy in financial transactions.

Operations Manager at Krispy Kartel Brothers (2017-09 – 2025-08)

• Managed daily business operations, staff scheduling, inventory coordination, and customer service activities.
• Monitored sales performance and prepared operational reports to support business decisions.
• Coordinated purchasing activities and inventory replenishment to ensure uninterrupted operations.
• Implemented operational improvements that enhanced efficiency and customer satisfaction.
• Ensured compliance with food safety, sanitation, and company standards.

Logistics and Transport Coordinator at ASME Shuttle Service (2012-07 – 2023-12)

• Coordinated transportation schedules and routes for corporate and individual clients.
• Communicated with clients regarding transportation requirements, schedules, and service updates.
• Maintained trip records, documentation, billing records, and payment monitoring.
• Ensured efficient fleet utilization and timely service delivery.
• Assisted in resolving operational issues to maintain service reliability.

Operations Assistant at My Kitchenera Restaurant (2013-11 – 2014-03)

• Assisted in daily restaurant operations and customer service activities.
• Processed customer payments and maintained sales records.
• Coordinated communication between customers and kitchen staff.
• Supported inventory monitoring and operational requirements.

Bachelor of Science in Business Administration - Major in Entrepreneurship – De La Salle University – Biñan Campus