Customer Experience Agent - Alorica - Centris - Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila
(2023-07 - 2023-09)
- Assisted customers via voice/chat, resolved account concerns, and performed data entry using CRM tools.
Customer Service Blended Support - Voice and Non-Voice - Concentrix - UP Ayala Land Technohub - U.P, University of the Philippines Diliman, Ayala Land TechnoHub, 1101 Commonwealth Ave, Diliman, Quezon City, Metro Man
(2024-07 - 2024-08)
- Handled customer inquiries professionally, documented calls, and provided accurate resolutions.
Election Support Intern - Commission on Election (COMELEC) – Manila Election Unit District Field Office - Lion's Rd, Ermita, City of Manila, 1000 Metro Manila
(2025-02 - 2025-05)
Supervised by: Alvin Laurence T. Talosig (Acting Election Officer), Co-Supervised by: Mr. Marjohn Maninang (Job Order)
- Performed clerical tasks such as filing, scanning, and organizing voter registration forms by year and barangay.
- Assisted with issuing Voter's Certificates and distributing Voter Information Sheets.
- Explained procedures and responded to registration-related inquiries.
- Served as DESO-TSS, providing election day technical and administrative support.
IT/Data Encoder - Metropolitan Medical Center - 1357 Masangkay St, Santa Cruz, Manila, 1008 Metro Manila
(2025-08 - 2025-12)
- Encode and verify inpatient/outpatient charges, procedures, and hospitalization plan updates.
- Handle OPD laboratory encoding, patient inquiries, and coordination with clinical staff.
- Assigned in OR, encoding cases for OR, CV-OR, Endoscopic Surgery, and Delivery Room.
- Process stock transfers, expense requisitions, and perform filing and documentation tasks.
- Assist nurses and doctors with technical issues and billing concerns.
- Answer calls at the OR station and relay information as needed.
- Familiar with medical terms, surgical procedures, IV medications, and Operating Room controlled drugs.
CSSD Dispense/Charge Clerk - Chinese General Hospital and Medical Center - Blumentritt, Sta. Cruz, Metro Manila
(2026-01 - 2026-06)
- Processed and charged medical supplies, equipment, and consumables to inpatient, outpatient, and senior citizen patient accounts.
- Maintained accurate records of supply issuance, returns, and inventory transactions.
- Dispensed medical supplies and oxygen flasks to various hospital departments in coordination with nursing orderlies.
- Assisted in inventory monitoring, stock counting, filing, and documentation of supply distribution.
- Prepared and assembled medical consumables and supply packs, including oral sponges, gauze products, and other sterile items within the production area.
- Gained familiarity with a wide range of hospital medical supplies, their uses, and proper handling procedures.
- Assisted in processing returned items and ensuring accurate inventory reconciliation.
- Developed knowledge of CSSD equipment and departmental processes through hands-on exposure to various machines and workflows.
