Gracio, Ginoldgen

To secure an entry-level position in a growth-oriented organization where I can apply and develop my communication, organizational, and interpersonal skills while contributing to team success and gaining industry experience.

Customer Experience Agent - Alorica - Centris - Three Cyberpod Centris Edsa, cor Quezon Ave, Diliman, Quezon City, 1100 Metro Manila

(2023-07 - 2023-09)

• Assisted customers via voice/chat, resolved account concerns, and performed data entry using CRM tools.

Customer Service Blended Support - Voice and Non-Voice - Concentrix - UP Ayala Land Technohub - U.P, University of the Philippines Diliman, Ayala Land TechnoHub, 1101 Commonwealth Ave, Diliman, Quezon City, Metro Man

(2024-07 - 2024-08)

• Handled customer inquiries professionally, documented calls, and provided accurate resolutions.

Election Support Intern - Commission on Election (COMELEC) – Manila Election Unit District Field Office - Lion's Rd, Ermita, City of Manila, 1000 Metro Manila

(2025-02 - 2025-05)

Supervised by: Alvin Laurence T. Talosig (Acting Election Officer), Co-Supervised by: Mr. Marjohn Maninang (Job Order)

• Performed clerical tasks such as filing, scanning, and organizing voter registration forms by year and barangay.
• Assisted with issuing Voter's Certificates and distributing Voter Information Sheets.
• Explained procedures and responded to registration-related inquiries.
• Served as DESO-TSS, providing election day technical and administrative support.

IT/Data Encoder - Metropolitan Medical Center - 1357 Masangkay St, Santa Cruz, Manila, 1008 Metro Manila

(2025-08 - 2025-12)

• Encode and verify inpatient/outpatient charges, procedures, and hospitalization plan updates.
• Handle OPD laboratory encoding, patient inquiries, and coordination with clinical staff.
• Assigned in OR, encoding cases for OR, CV-OR, Endoscopic Surgery, and Delivery Room.
• Process stock transfers, expense requisitions, and perform filing and documentation tasks.
• Assist nurses and doctors with technical issues and billing concerns.
• Answer calls at the OR station and relay information as needed.
• Familiar with medical terms, surgical procedures, IV medications, and Operating Room controlled drugs.

CSSD Dispense/Charge Clerk - Chinese General Hospital and Medical Center - Blumentritt, Sta. Cruz, Metro Manila

(2026-01 - 2026-06)

• Processed and charged medical supplies, equipment, and consumables to inpatient, outpatient, and senior citizen patient accounts.
• Maintained accurate records of supply issuance, returns, and inventory transactions.
• Dispensed medical supplies and oxygen flasks to various hospital departments in coordination with nursing orderlies.
• Assisted in inventory monitoring, stock counting, filing, and documentation of supply distribution.
• Prepared and assembled medical consumables and supply packs, including oral sponges, gauze products, and other sterile items within the production area.
• Gained familiarity with a wide range of hospital medical supplies, their uses, and proper handling procedures.
• Assisted in processing returned items and ensuring accurate inventory reconciliation.
• Developed knowledge of CSSD equipment and departmental processes through hands-on exposure to various machines and workflows.

Bachelor of Science - Information Technology Specialized in Cybersecurity - Universidad de Manila (2021-08 - 2025-07)

Senior High School Graduate - TechVoc; Strand: Computer Systems Servicing (CSS) - Mary Chiles College (2019-07 - 2021-05)