Aldrin Espera

Detail-oriented professional with experience in customs documentation, import/export compliance, and shipment coordination, with hands-on exposure to dispatch support and track and trace. Skilled at ensuring accurate documentation, monitoring shipment progress, and coordinating with customers and internal teams to keep operations running efficiently.

Customs Agent / Customer Service Representative - Freight Process Outsourcing Solutions Inc. (Derry Brothers Ltd.) - On-site

(2025-01 - 2026-12)

• Prepared and processed UK import and export customs declarations, ensuring compliance with customs regulations.
• Created and reviewed customs documentation, including CHED, ENS, GMR, IMP, EXP, and GB S&S declarations.
• Coordinated with customers and internal teams to resolve documentation issues and prevent shipment delays.
• Monitored shipment status, maintained accurate records, and ensured timely processing of customs entries.
• Calculated duties and taxes using HS tariff classifications while maintaining a high level of accuracy.
• Managed customs-related inquiries through email and internal systems, providing timely updates and resolving documentation concerns.
• Verified shipment information against supporting documents to ensure data accuracy and compliance before customs submission.

Telemarketer / Store Manager - La Elsa Corporate - On site

(2023-01 - 2025-12)

• Provided customer service to clients from various nationalities, handling inquiries, orders, and payment transactions with professionalism and clear communication.
• Maintained accurate inventory records and ensured stock availability.
• Prepared reports and performed data entry to support daily operations.
• Coordinated with internal teams to ensure smooth order fulfillment and efficient inventory management.
• Conducted outbound cold calls to schools and businesses to introduce products, generate leads, and build client relationships.
• Assisted customers from diverse nationalities with inquiries, orders, and payment processing while delivering excellent customer service.
• Maintained accurate inventory records and ensured stock availability to support daily operations.

Junior High School – Manuel I Santos Memorial National High School (2015 – 2019)

Senior High School in Accountancy and Business Management – Arellano University- Pasig Campus (2019 – 2021)

Bachelor of Science in Marketing Management – Rizal Technological University (2021 – 2025)