Gretchen Alvarez

Results-driven Human Resources leader with 11 years of progressive experience, including 7 years in HR and 4 years in customer service within the BPO industry. Adept at managing end-to-end HR operations recruitment administration, onboarding, compliance monitoring, timekeeping, and offboarding while supporting diverse, multinational workforces across the United States, Australia, and the United Kingdom. Recognized for optimizing processes, ensuring compliance, and fostering employee engagement.

Highly organized with exceptional time management, attention to detail, and a proven ability to balance confidentiality with accuracy, driving efficiency and continuous improvement across HR functions.

Recruiter at Tata Consultancy Services (2025-03 – 2025-12)

Screened resumes, conducted final interviews, initiated background checks, and partnered closely with hiring managers to deliver timely, successful hires while ensuring a positive candidate experience.

HR Admin Coordinator at Mondo Solutions Philippines (2022-05 – 2025-01)

• Screened candidates daily by evaluating licenses, certifications, and work history to ensure compliance with healthcare staffing and credentialing standards.
• Conducted reference checks and administered skill surveys to support informed and compliant hiring decisions.
• Managed weekly timekeeping and payroll preparation for 150+ employees, validating reported hours and resolving discrepancies to ensure accurate and timely payroll processing.
• Supported onboarding for traveling healthcare professionals, monitoring license and certification status, coordinating housing arrangements, and responding to candidate inquiries to ensure a smooth assignment transition.

Chat Support at Alta Resources (2020-08 – 2021-12)

Served as a liaison for Adidas customers, providing product and order information, membership and shipping details, and resolving inquiries via chat.

Healthcare Executive at EXL Alabang, Philippines (2019-11 – 2020-06)

Managed healthcare-related inquiries involving eligibility, benefits, claims, billing, and authorizations.

HR Administrator at Genpact LLC Services (2016-10 – 2019-07)

• Provided HR support by addressing employee inquiries, preparing contracts, offer letters, and certificates of employment, and forwarding documents to relevant departments for seamless processing.
• Onboarded new employees and processed change requests in Microsoft Dynamics, performing final quality checks to ensure accurate data entry, compliance, and seamless integration into HR systems.

Customer Service Representative at Convergys Alabang, Philippines (2016-02 – 2016-07)

Provided customer support for Optus by handling inbound calls, understanding customer needs, recommending appropriate products and services, and assisting with website navigation and online orders to ensure a seamless customer experience.

Customer Service Representative at Teleperformance Sucat, Philippines (2014-09 – 2016-02)

Handled AT&T customer inquiries across multiple channels, delivering timely and accurate support, resolving escalated concerns with empathy, and fostering customer satisfaction and loyalty. Performed basic troubleshooting for mobile devices and assisted customers with phone unlocking requests and account-related concerns.

Field Sales Representative at Flexair Philippines Inc. (2014-06 – 2014-09)

• Conducted field visits to promote and sell pneumatic components such as valves, cylinders, fittings, and air control systems, providing tailored technical solutions based on client requirements
• Built and maintained strong relationships with industrial clients, presenting product specifications and negotiating pricing to achieve and exceed sales targets.

Recruitment Assistant at Toyota Autoparts Philippines (2014-01 – 2014-05)

• Conducted preliminary interviews and scheduled qualified candidates for psychological testing; administered assessments and interpreted results to support informed hiring decisions.
• Prepared original and renewal employment contracts and maintained confidential 201 files for all employees, ensuring compliance with organizational and legal requirements.
• Facilitated HR orientation sessions for new hires, ensuring clear understanding of company policies, procedures, and employee benefits.

HR Assistant at Plassee Plastic Products (2013-07 – 2014-01)

• Processed and verified weekly timekeeping data for 700 employees, including daily hours, overtime, and shift differentials.
• Accurately computed payroll with applicable deductions and promptly resolved payroll inquiries and discrepancies for factory employees.
• Prepared payroll reports and government-mandated submissions (SSS, PhilHealth, Pag-IBIG, BIR).

Undergraduate in Bachelor's Degree in Psychology – Perpetual Help System Laguna (2005 – 2008)

Graduate in Bachelor's Degree in Psychology – San Pedro College of Business Administration San Pedro, Laguna (2012 – 2013)