Reynaldo Orgasan
Results-driven Team Leader
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About
Results-driven Team Leader with experience leading multicultural teams in Malaysia and the Philippines. Skilled in coaching, KPI management, performance improvement, customer experience, and operations. Proven ability to drive quality, develop people, and deliver business results in fast-paced environments.
Experience
Team Leader - Concentrix Malaysia - Kuala Lumpur, Malaysia
(2024-07 - 2026-05)
- Led multicultural teams and ensured operational excellence.
- Coached agents to improve quality and KPI performance.
- Managed service delivery and stakeholder expectations.
Supervisor/Coach - AFNI PHILIPPINES INC - Quezon City, Philippines
(2016-06 - 2024-03)
- Managed daily operations, performance, scheduling, and escalations.
- Improved team productivity through coaching and performance reviews.
- Motivated teams by awarding achievements and celebrating milestones to maintain high employee satisfaction.
School Registrar - San Jose Tagapagtanggol Parochial School - Quezon City, Philippines
(2014-04 - 2016-04)
- Directed school and student activities to enhance the learning environment and improve academic progress.
- Assigned and arranged training for faculty to enrich skills and improve teaching techniques.
Billing Consultant - TELEPERFORMANCE PHILS INC. - Quezon City, Philippines
(2012-04 - 2013-05)
- Addressed customer service inquiries quickly and accurately through professional communication.
- Developed empathetic client relationships and consistently exceeded sales goals.
- Monitored customer feedback to develop corrective actions for service-related issues.
Customer Service Representative - RESULTS MANILA INCORPORATED - Quezon City, Philippines
(2010-10 - 2012-03)
- Assisted in the fulfillment of customer orders placed in person, via email, online, and by telephone.
- Processed refunds, exchanges, and service requests while staying current on policies and standards.
Education
Bachelor of Science in Education - General Science - Eulogio "Amang" Rodriguez Institute of Science and Technology (EARIST) (2008)
