Heart Adlawan
Detail-oriented and results-driven Psychology student with experience in customer service, HR support, recruitment coordination, records management, and office administration
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About
Detail-oriented and results-driven Psychology student with experience in customer service, HR support, recruitment coordination, records management, and office administration. Skilled in communication, scheduling, data management, and client relations in fast-paced environments. Strong organizational, multitasking, and problem-solving abilities with a commitment to professionalism and efficient administrative support.
Experience
SK Councilor - Barangay Colon City of Naga - City of Naga, Cebu
(2023-11)
- Coordinated community outreach programs, youth activities, and barangay events.
- Collaborated with barangay officials, volunteers, and community members to support local initiatives.
- Managed documentation, attendance records, scheduling, and activity reports.
- Assisted in organizing public programs and ensuring smooth event operations.
- Demonstrated leadership, communication, and team coordination skills through active community engagement.
Human Resource Intern - BAI Finance Group of Companies
(2025-09 - 2025-12)
- Assisted in recruitment processes including resume screening and applicant evaluation.
- Coordinated interview schedules and communicated with applicants and hiring managers.
- Managed applicant inquiries and maintained professional email correspondence.
- Updated HR databases, employee records, and recruitment documentation.
- Supported daily HR administrative operations and office tasks.
Customer Service Representative - Sykes
(2021-11 - 2022-10)
- Handled customer inquiries and resolved concerns through phone, chat, and email support.
- Maintained accurate customer records and ensured timely follow-ups.
- Delivered professional customer service in a fast-paced work environment.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Strengthened communication, conflict-resolution, and problem-solving skills.
Education
Bachelor of Science - Psychology - University of San Jose - Recoletos (2022-08 - 2026-06)
Senior High School - HUMSS Strand - Tuyan National High School (2019-05 - 2021-05)
