Hero Hernando

ServiceNow Senior Software Engineer at Accenture PH (2024-08 – Present)

Experienced in Service Portal development, including widget customization, client/server scripting, and UI enhancements.
Streamlined IT service requests, automated ticket routing for airport operations, and enhanced reporting dashboards for faster decision-making, improving overall operational efficiency and service quality.
Expert in ServiceNow scripting (Client Script, Business Rule, Script Include, UI Policy, UI Action) to automate and extend platform functionality.
Configured Change Management workflows, policies, approvals, and automations aligned with ITIL practices.
Experienced in integrating APIs creating and consuming REST/SOAP APIs for data exchange between ServiceNow and external systems.
Extensive use of Flow Designer to build automated workflows, actions, and integrations without custom code.

Full-Stack Web Developer at Telford Services Phils. Inc. (2023-04 – 2024-08)

Developed and maintained four fully deployed web applications, which increased the productivity and greatly reduced costs for the company.
Implemented the transformation of unstructured data into structured formats for efficient database management and reporting purposes.
Established and oversaw local servers for company databases, ensuring smooth operations and data management.
Collaborated with cross-functional teams to ensure seamless integration of front-end and back-end components, delivering fully functional web applications.
Used PHP, JavaScript, SQL and HTML to develop app-solutions.
Increased website performance by optimizing front-end and back-end code for faster loading times.
Applied responsive design principles to ensure consistent display and functionality across a wide range of devices, including mobile phones, tablets, and desktop computers.
Enhanced user experience by implementing responsive web designs for seamless browsing across various devices.

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