Hyacinth Montecer

Results-driven IT professional with hands-on experience in OutSystems development, application support, software testing, deployment coordination, and production troubleshooting. Skilled in SQL/PostgreSQL, API integration, HCM/HRIS systems, requirements analysis, data validation, root cause analysis, incident management, and application reliability. Experienced in supporting the software development lifecycle, coordinating development tasks, validating releases, and collaborating with Development, QA, and Infrastructure teams across Agile, Scrum, and Kanban workflows.

Strong in cross-functional collaboration, user training, and continuous improvement, with a proactive, analytical, and problem-solving approach to delivering reliable applications and supporting successful software project delivery.

Application Support Engineer at Emapta Global (2026-01 – 2026-10)

• Provided Level 3 application support by resolving complex technical issues, production incidents, and escalations through systematic troubleshooting, database analysis, and root cause analysis (RCA).
• Performed API and database validation using DBeaver and Metabase, supported deployments through Jenkins, and collaborated with Development, Infrastructure, and QA teams to maintain application stability and system reliability.
• Contributed to requirements analysis, testing, technical documentation, incident management, and knowledge sharing to improve support processes and operational efficiency.

OutSystems Developer at Emapta Global (2024-07 – 2025-12)

• Developed and maintained web and mobile applications using low-code platforms and web technologies, building responsive user interfaces, reusable components, business logic, and workflows.
• Integrated REST and GraphQL APIs, performed API testing and validation using Postman, and utilized SQL/PostgreSQL for database analysis, data validation, and query optimization.
• Managed application deployments across development, testing, staging, and production environments; conducted code reviews to ensure code quality and adherence to development standards; resolved technical issues; delegated development tasks; assigned and monitored tickets; and conducted peer performance reviews within Agile, Scrum, and Kanban teams.

Junior OutSystems Developer | Technical Consultant at Via Appia Philippines, Inc. (2022-05 – 2024-06)

• Developed and supported enterprise OutSystems applications across requirements, development, testing, deployment, troubleshooting, and post-implementation support.
• Collaborated with cross-functional teams to improve application functionality, performance, usability, and reliability.

Computer-Integrated Machine (CIM) Engineer at onsemi (2021-11 – 2022-04)

• Supported Camstar applications and semiconductor manufacturing systems, troubleshooting application/server issues and monitoring infrastructure using SolarWinds.
• Conducted technical testing and analysis to support product quality and system reliability.

System Engineer at Toshiba Information Equipment (PH) Inc. (2019-08 – 2021-09)

• Maintained manufacturing applications and system configurations, performing monitoring, troubleshooting, upgrades, deployments, and post-implementation validation.
• Developed custom applications using Visual Basic to support business and manufacturing operations and improve workflow efficiency.

Bachelor of Science in Computer Engineering – University of Batangas (2019-07)