Alvs L (Alvs)

A highly technical professional with strong analytical and problem-solving skills, capable of identifying and resolving complex issues efficiently. Demonstrates the ability to quickly configure and manage devices such as routers, OS and program installations, even with minimal prior experience or knowledge.

TECHNICAL SUPPORT ADMIN at FIND SATOSHI LAB (2022-03 – 2024-06)

• Assisted internal Support Specialists in identifying and resolving complex user and application-related issues.
• Managed the escalation process and collaborated closely with developers to ensure timely investigation and resolution of critical problems.

SENIOR TECHNICAL SUPPORT ENGINEER at PERX TECHNOLOGIES (2021-01 – 2022-02)

• Performed front-end SQL queries to verify and validate client data related to reported issues, including customer-facing concerns.
• Configured and utilized Postman for API setup, testing, and query validation.
• Managed highly confidential data with professionalism and strict adherence to security and compliance standards.

SENIOR SUPPORT ENGINEER at INTUIT (2015-10 – 2021-01)

QB COMMERCE SaaS (Formerly TRADEGECKO)

• Provided technical support to small business clients for SaaS solutions.
• Configured and maintained integrations with Salesforce, Shopify, WooCommerce, and Magento through APIs and webhooks.
• Analyzed API calls and webhook events, including configuration, troubleshooting, and diagnosing integration-related errors.

SENIOR SUPPORT at LWS MEDIA, SYSTEMAX, IVENTURE (2010-08 – 2012-07)

• Provided technical support for customers of TigerDirect, Circuit City, and CompUSA by assisting with PC components, hardware compatibility, and a wide range of consumer electronics and technology products.

TEAM SUPERVISOR at TELEPERFORMANCE (2009-08 – 2010-07)

• Handled, trained, and supported agents to ensure adherence to SLAs and consistently maintain high levels of client satisfaction, while also mentoring and helping them develop their skills for long-term professional growth and future success.

SENIOR TIER 3 TECHNICAL ESCALATION TEAM at TELEPERFORMANCE (2006-09 – 2009-08)

• Handled Tier 2 technical support inquiries involving advanced troubleshooting and issue resolution.
• Coordinated the deployment of field technicians once issues were verified and required on-site support.

COMPUTER ENCODER at ELEGANT DESIGN EVENT ORGANIZER (2002-07 – 2004-03)

• Encoding reports and transactions into a digital database.

Food Attendant at MCDONALDS (1999-08 – 2000-02)

• First-time experience as a food attendant, learnt how to interact with different people and cultures.

Computer Technician – INTERFACE COMPUTER COLLEGE MANILA

Computer Programming in Business Management – A-A DVANCE COMPUTER COLLEGE MANILA