Reyster Bagobe

Provided Level 1 and 2 technical support to end users, resolving hardware, software, and network issues via phone, email, and remote access tools. Installed, configured, and maintained desktops, laptops, printers, and other peripherals, ensuring minimal downtime and optimal performance. Set up new workstations, including operating system installation, domain joining, user profile configuration, and software deployment.

Technical Support Engineer - Straive (earlier known as SPi Global)

(2024-06 - 2025-08)

• Provided Level 1 and 2 technical support to end users, resolving hardware, software, and network issues via phone, email, and remote access tools.
• Installed, configured, and maintained desktops, laptops, printers, and other peripherals, ensuring minimal downtime and optimal performance.
• Set up new workstations, including operating system installation, domain joining, user profile configuration, and software deployment.
• Diagnosed and troubleshot issues related to Windows OS, MacOS, ChromeOS, Office 365, VPN connectivity, and various third-party applications
• Utilized tools such as Zoho Ticketing Tool, PcVisor remote tool to manage and resolve daily support requests effectively.
• Performed user account management and permissions handling using Active Directory.
• Actively participated in the resolution of a company-wide technical incident that disrupted all major IT services.
• Assisted in deploying and updating SentinelOne -Endpoint Protection Platform- agents across user workstations to ensure up-to-date protection and compliance with company security policies.
• Ensured all company computers and devices were consistently updated with the latest security patches, operating system updates, and software upgrades to maintain system stability and protect against vulnerabilities.
• Created and updated technical documentation and knowledge base articles to streamline support processes.
• Collaborated with developers and system administrators to escalate and resolve complex technical incidents.

Technical Support Engineer - LOVE Electronics

(2024-01 - 2024-03)

On The Job Training

Bachelor of Science - Information Systems - DR. Filemon C. Aguilar Memorial College of Las Piñas (2020 - 2024)

TVL - ICT - St. Augustine College of Las Piñas (2017 - 2019)

SHS Immersion - LOVE Electronics (2018 - 2018)