HR & Operations Administrator | Executive Assistant | Business Operations Officer - ACME Support Services - Queensland, Australia
(2025-11)
- Executive-Level Administrative Management: Oversee complex calendar scheduling, coordinate meetings across management, and deliver high-level secretarial and staff-facing support aligned with executive assistant functions.
- Operational Coordination & Client Engagement: Act as a central point of coordination with executive, staff, and authorized representatives, ensuring seamless communication, responsiveness, and consistent availability for meetings and business needs.
- Performance, Quality & Adaptability: Deliver outputs within strict deadlines while meeting company standards, demonstrating flexibility to take on expanded responsibilities and evolving business requirements.
- HR Compliance & Documentation Management: Monitor and maintain staff compliance records, including mandatory qualifications, background checks, licences, insurance, certificates, visa documentation, and other employment-related requirements. Identify outstanding, expired, and non-compliant documentation and coordinate follow-up with employees to ensure timely completion and renewal.
Admin Assistant - Knack RCM (Formerly KnackGlobal Philippines, Inc.) - Mabalacat City, Pampanga
(2025-03 - 2025-09)
- Provides administrative and clerical support to ensure the smooth operation of facilities-related activities.
- Assisted with HR and employee communication, tracking company supplies, coordinating maintenance requests, and supporting departmental initiatives and projects.
- Manage daily administrative operations, including email correspondence, data entry, and filing.
Customer Service Representative - TaskUs - Mabalacat City, Pampanga
(2024-10 - 2025-03)
- Responded to international customer care inquiries via chat, calls, and emails, ensuring effective resolutions.
- Utilized Zendesk, Slack, and Amazon Connect to efficiently manage customer interactions, directing inquiries to the appropriate departments for resolution.
Psychosocial Intern - Central Luzon Drug Rehabilitation Center - Magalang City, Pampanga
(2023-06 - 2023-07)
- Managed patient records and coordinated scheduling for psychological consultations.
- Collaborated with healthcare professionals to enhance patient care and provide seamless administrative support.
- Offered individual and group therapy sessions under supervision of a psychometrician.
- Maintained accurate records, complete necessary paperwork, and participate in team meetings.
