Irish Balbin

Dedicated and versatile professional with a strong background in administrative support, workforce coordination, and client services. Experienced in maintaining accurate records, and ensuring smooth day-to-day operations by handling confidential information with professionalism and accuracy. Adept at multitasking, staff communication, and providing reliable support to management teams.

HR & Operations Administrator | Executive Assistant | Business Operations Officer - ACME Support Services - Queensland, Australia

(2025-11)

• Executive-Level Administrative Management: Oversee complex calendar scheduling, coordinate meetings across management, and deliver high-level secretarial and staff-facing support aligned with executive assistant functions.
• Operational Coordination & Client Engagement: Act as a central point of coordination with executive, staff, and authorized representatives, ensuring seamless communication, responsiveness, and consistent availability for meetings and business needs.
• Performance, Quality & Adaptability: Deliver outputs within strict deadlines while meeting company standards, demonstrating flexibility to take on expanded responsibilities and evolving business requirements.
• HR Compliance & Documentation Management: Monitor and maintain staff compliance records, including mandatory qualifications, background checks, licences, insurance, certificates, visa documentation, and other employment-related requirements. Identify outstanding, expired, and non-compliant documentation and coordinate follow-up with employees to ensure timely completion and renewal.

Admin Assistant - Knack RCM (Formerly KnackGlobal Philippines, Inc.) - Mabalacat City, Pampanga

(2025-03 - 2025-09)

• Provides administrative and clerical support to ensure the smooth operation of facilities-related activities.
• Assisted with HR and employee communication, tracking company supplies, coordinating maintenance requests, and supporting departmental initiatives and projects.
• Manage daily administrative operations, including email correspondence, data entry, and filing.

Customer Service Representative - TaskUs - Mabalacat City, Pampanga

(2024-10 - 2025-03)

• Responded to international customer care inquiries via chat, calls, and emails, ensuring effective resolutions.
• Utilized Zendesk, Slack, and Amazon Connect to efficiently manage customer interactions, directing inquiries to the appropriate departments for resolution.

Psychosocial Intern - Central Luzon Drug Rehabilitation Center - Magalang City, Pampanga

(2023-06 - 2023-07)

• Managed patient records and coordinated scheduling for psychological consultations.
• Collaborated with healthcare professionals to enhance patient care and provide seamless administrative support.
• Offered individual and group therapy sessions under supervision of a psychometrician.
• Maintained accurate records, complete necessary paperwork, and participate in team meetings.

Bachelor of Science - Psychology - Central Luzon State University (2020-09 - 2024-06)

High School & Senior High School - Accountancy and Business Management (ABM) Strand - Honorato C. Perez Sr., Memorial Science High School (2014-09 - 2020-06)