Carlo Magano

Detail-oriented IT Support Specialist with 5+ years of experience in infrastructure monitoring, system administration, and technical troubleshooting. With expertise in hardware/software installation, network maintenance, and IT asset management. Skilled at enforcing security protocols, and ensuring compliance with organizational IT standards. Recognized for delivering efficient solutions that minimize downtime and optimize system performance across diverse environments.

Technical Support Engineer at HAVAS MEDIA ORTEGA, INC. (2024-11 – 2026-04)

• Monitor IT infrastructure and systems to ensure efficiency and compliance with company IT policies and security standards.
• Enforce IT security protocols such as password policies, MFA, and restricted device usage.
• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and remote connectivity issues.
• Diagnose and troubleshoot hardware, software, and network connectivity issues; install and maintain laptops, desktops, printers, and peripherals.
• Provide timely technical support to employees onsite and remotely (phone, email, remote connection), including top management
• Maintain accurate inventory records of IT assets (hardware, software), including procurement, deployment, and disposal of obsolete equipment.
• Create accurate reports and track computers being returned and deployed to users.
• Manage user accounts and access rights, including onboarding (laptop setup, account creation, email configuration), offboarding (device recovery, account termination), and joiner/mover/leaver processes in coordination with HR.
• Perform user account administration including Active Directory password resets.
• Conduct user orientation on proper IT asset usage, data handling, and cybersecurity awareness.
• Train and guide end users on basic IT operations, organizational software, and company IT policies.
• Prepare and maintain conference room equipment (audio/visual devices) to ensure efficient meetings and events.
• Create and update documentation, user guides, and technical manuals for common IT procedures and issues.
• Submit reports to the IT Manager regarding system irregularities and technical concerns.

I.T Support at NEW ZEALAND CREAMERY, INC. (2017-10 – 2024-08)

• Provide timely technical support and troubleshooting for all IT-related issues to ensure uninterrupted office operations.
• Install and configure software, hardware, and peripherals; replace defective parts and maintain company computer systems.
• Plan and assist with IT-related projects, including workstation setup and configuration.
• Deploy, install, and manage PCs, laptops, printers, and other IT equipment.
• Maintain accurate inventory of hardware and software assets; coordinate procurement with vendors and manage disposal of obsolete equipment.
• Administer email systems, manage user accounts and passwords, and train users on new software and access permissions.
• Ensure company data security by implementing backup and recovery plans.
• Provide technical support for remote users via phone, email, and remote connection tools.
• Assist in the setup and maintenance of network equipment (routers, switches, access points).
• Support and maintain meeting room equipment (audio/visual devices) to ensure smooth operations during events.
• Maintain confidentiality of employee and company information across all IT processes.
• Handle vendor portals for customer purchase orders, payment transactions, and other B2B documents.
• Manage and maintain CCTV operations and monitoring systems.
• Monitor company logistics GPS systems daily to ensure operational efficiency.

Technician / Sales at ASIANIC DISTRIBUTORS INC. (2015-05 – 2017-05)

• Deliver exceptional customer service throughout the sales process and post-sales support, ensuring customer satisfaction.
• Provide timely, high-quality IT technical support via phone, in-person, and online channels.
• Maintain and troubleshoot store IT equipment, including PCs, laptops, printers, routers, projectors, and other peripherals.
• Perform first-level troubleshooting and repair of warranty IT products; prepare technical reports for items under repair.
• Install and configure operating systems, software, and hardware upgrades; replace defective parts as needed.
• Assist customers in understanding product specifications and features; recommend products based on requirements to enhance customer experience.
• Prepare technical specifications and sales quotations for potential buyers.
• Conduct product inventory, manage purchase orders, and replenish stock as required.

Diploma in Computer Programming – AMA Computer Learning Center (2014)