Iyyah Kin
Assistant Restaurant Manager | Restaurant Operations | Sales Growth | Team Leadership
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About
Results-driven Assistant Restaurant Manager with more than five years of progressive experience in quick-service restaurant operations, advancing from Cashier and Service Crew to Senior Crew and restaurant management. Skilled in shift leadership, team coaching, sales execution, customer service, food safety, inventory, cash control, audit compliance, and back-office administration. Contributed to approximately 15% sales growth by coaching cashiers in suggestive selling and product recommendations, while supporting strong store ratings during official operational audits.
Prepared to bring hands-on operational leadership to an international restaurant or food-service team.
Career progression: Cashier and Service Crew > Delivery Platform Operator > Senior Crew > Assistant Restaurant Manager
Experience
ASSISTANT RESTAURANT MANAGER - Jollibee - Philippines
(2026-07)
- Lead daily shifts and coordinate manpower deployment to maintain efficient, customer-focused restaurant operations.
- Supervise, coach, and motivate employees to meet service, sales, cleanliness, food-safety, and operating targets.
- Monitor daily sales and reinforce suggestive selling, upselling, and product recommendations among cashiers.
- Handle customer concerns and service-recovery situations professionally while protecting company standards.
- Monitor cash handling, fund accountability, transaction accuracy, and compliance with financial controls.
- Process Petty Cash Vouchers (PCV) and maintain supporting documentation in line with company procedures.
- Use the Back Office System and FCPC for operational monitoring, reporting, inventory, and administrative work.
- Perform inventory transactions, stock counts, reconciliation, and reporting; review variances and support corrective action.
- Monitor stock availability, product holding times, waste, and replenishment to support quality and cost-control goals.
- Maintain audit readiness through accurate records and consistent compliance with food safety, sanitation, and operating procedures.
SENIOR CREW - Freemont Foods Corp. - Jollibee - Ozamiz City, Philippines
(2023-01 - 2026-06)
- Promoted into a senior operational role after building experience across cashiering, service, inventory, cash control, and production support.
- Contributed to approximately 15% sales growth by coaching cashiers in suggestive selling, product recommendations, and customer engagement.
- Supported high store ratings during official operational audits by maintaining service, food-safety, sanitation, product-quality, inventory, and cleanliness standards.
- Coordinated counter and dining operations with restaurant managers and floor teams during busy, high-volume periods.
- Trained and supported new and existing crew members in restaurant procedures, service standards, and operating expectations.
- Monitored product availability, holding times, waste, replenishment, stock rotation, and ending inventory for assigned stations.
- Supported fund custodianship, cashier transaction monitoring, accurate cash handling, and daily operational documentation.
FOODPANDA GRAB AND TILLSTER OPERATOR - Jol Iy Management Solutions Inc. - Zamboanga, Philippines
(2022-01 - 2023-01)
- Managed incoming Foodpanda, Grab, Tillster, and restaurant-system orders, handling approximately 40 delivery orders per day.
- Reviewed order details and customer locations, then coordinated rider dispatch according to location and availability.
- Tracked orders from acceptance through preparation, dispatch, and completion and resolved customer or delivery concerns.
- Maintained accurate transaction and order-status documentation in a fast-paced, time-sensitive environment.
CASHIER AND SERVICE CREW - Jol Iy Management Solutions Inc. - Zamboanga, Philippines
(2021-01 - 2023-01)
- Delivered efficient customer service and processed orders, payments, and cash transactions accurately in a high-volume restaurant.
- Applied suggestive-selling techniques and recommended suitable food and beverage products to customers.
- Helped train new employees and supported counter, dining, production, and restaurant operations during peak periods.
- Cross-trained in Soda, Dining, and Pantry Stations while maintaining food-safety, sanitation, cleanliness, and service standards.
Education
Bachelor of Science - Western Mindanao State University (2024-12)
