J Marcelo

Nine years of solid background in customer service and relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering a positive work environment.

Customer Service Specialist - Collective Solution

(2022-08 - 2025-07)

• Managed high-stress situations effectively while maintaining professionalism under pressure while resolving requests.
• Faced customer complaints with empathy, resulting in loyalty and repeat business.

Appointment Setter, Customer Service - Rodritech

(2020-01 - 2020-12)

• Making outbound calls to potential clients to introduce products and/or services.
• Generate qualified leads for the sales team and set appointments.

Customer Service Specialist - Transworld System Inc.

(2016-02 - 2019-12)

• Responded to the customer's request about products/services offered.
• Meeting or exceeding quota and csat rating
• Passed or exceeded other KPI requirements

Customer Service Representative - Teleperformance formerly known as Aegis

(2014-05 - 2016-02)

• Responded to the customer's request about products/offered.
• Meeting or exceeding quota and csat rating
• Passed or exceeded other KPI requirements

B.S. Nursing - Nursing - Our Lady of Fatima University