Contact Center Specialist - Ventra Health
- Handled high-volume inbound customer calls while maintaining professionalism and excellent service quality.
- Assisted customers with billing inquiries, payment arrangements, and account resolution.
- Reviewed and explained insurance coverage, claims status, and Explanation of Benefits (EOB) information.
- Maintained accurate documentation of customer interactions and account updates in internal systems.
Health Care Specialist - Knack RCM
- Resolved complex inquiries regarding medical billing, insurance claims, and payment options for both patients and providers with high accuracy.
- Managed sensitive account information with strict adherence to privacy and professional standards.
- Reduced call handling time by developing clear, empathetic scripts for explaining billing statements and insurance coverage.
Utility Campaign Representative - Intouchcx
(2024-05 - 2025-01)
- Provided comprehensive account support for utility services, addressing concerns and preventing service interruptions.
- Exceeded sales targets by effectively identifying customer needs and promoting insurance add-ons for wiring and utility protection.
Ticketing Platform Specialist - TaskUs
- Managed end-to-end booking processes for high-volume event and travel platforms.
- Resolved payment disputes and complex booking errors, resulting in improved customer retention and positive feedback.
Travel Account Specialist - Majorel
- Streamlined the rental car booking process by guiding clients through reservation options and troubleshooting service issues.
- Ensured consistent service quality from initial booking through the vehicle return process, maintaining high customer satisfaction ratings.
Customer Service Representative (Retail Account) - iQor
- Handled high-volume customer inquiries regarding purchases and account management.
- Built strong customer relationships by providing personalized solutions and ensuring a seamless shopping experience.
