Cluster Account Executive Manila and Boracay - Golden Phoenix Hotel Manila - Oceanaire Bldg., CBP D. Macapagal, Sunrise Dr. Pasay, 1300 metro Manila
(2024-09 - 2026-02)
Scoop included 6 months of Interim Sales Management duties due to department vacancies
- Step-up leader who assumed operational oversight of the room sales team during a critical 6-month management transition, successfully maintaining pipeline momentum across dual region.
- Ensuring zero disruption to account management pipelines and daily hotel sales workflow
- Continued to aggressively generate new business leads and secure corporate, travel agency and government accounts across two high-traffic regions.
- Manage and retain B2B transaction and hitting key sales targets
- Independently structure complex corporate proposals and finalized service contracts for new and existing clients, maintaining vital business retention
- Maintained an active pipeline of prospective business through targeted sales calls, cold-calling inbound leads, telemarketing and corporate networking
- Took ownership of tracking team milestone and prepared comprehensive weekly performance and revenue report directly to General Manager
- Successfully stabilized and retained critical client accounts during leadership gaps by providing high-touch relationship management and timely solutions.
- Maintain consistent brand visibility with clients by sharing regular property updates, upcoming promotions, and tailored hotel developments
Sales/Office Support Officer - Zenith United Electric Corporation - 2/F Le Mar Ben II Bldg., 747 San Bernardo St. Sta. Cruz, Manila
(2024-02 - 2024-08)
- Help the sales department in building and maintaining a strong relationship with clients and prospective clients.
- Handle Administrative task or duties such as compiling Salesman itineraries and providing monthly report to sales manager.
- Create price quotation for new and existing clients.
- Assist the account manager and sales manager with their day-to-day activities.
- Provide cold-calling or contacting inbound leads.
- In timely response to client inquiry through e-mails, phone calls and Viber to ensure client satisfaction.
- Prepare and process sales order and manage critical information in an organized and timely manner.
Part time teacher for NSTP - National Teachers College - 926 Nepomuceno Street Quiapo, Manila
(2022 - 2023)
SY 2022 – 2023 (Second Semester)
- Focusing on developing the youth's physical, moral, spiritual, intellectual, and social well-being.
Community Development Center, Assistant - National Teachers College
(2022-11 - 2023-10)
- Assist the Head of CDC to create activity that can empower community members and create stronger and more connected communities.
Disciplinary Assistant - National Teachers College
(2018-03 - 2023-10)
- Student Discipline - Monitoring, compiling, recording, and counseling the student. This record will be used for checking if the student is deserving for academic awards, scholarship, and Latin honors.
- Case - Handling and providing investigation, usually this scenario is applicable for those students who commit grave violations such as bullying, online bullying, brawling, sexual related complaints etc.
- Board of Discipline - All hearings will be recorded and should be documented. Final documentation will be forwarded to the higher management for approval of sanction.
- Sanction - Informing the students who are involved with the ongoing case that the final verdict will be announced, right after giving their sanction I will now refer them to the Guidance office for counseling.
- Marshal - Monitoring NTC live comments for online activity and serves as a marshal during the school events to maintain peace and order of the school.
Office of the Student Affairs Secretary - National Teachers College
(2018-03 - 2023-10)
- Attends the student's suggestions and complaints - Attending and assisting the students and coordinating with other offices (e.g., Registrar, Security, SG, Deans, Program Heads and Club Advisers and Officers).
- Creating and Revising Student Handbook - Assists the OSA, Head in enforcing student manuals such as editing, revision and disseminating right after the Student Orientation.
- Club and Organization - Assisting Head, OSA for creating students and school activity such as Seminars/Webinars, Recognition, Graduation, Foundation Day, Club/Organization Team Building etc. This includes brainstorming and budgeting.
- Membership Fee - Issuing official receipts to Club and Organizations for their membership fee.
- Creating Banner, Leaflet, Brochure and Power Point needed for activity or promotional publication of the Institution.
- Yearly Report - Compiling all the OSA and Club/Organization activity and creating Documentation, Narrative Report and auditing Financial Report for CHED checking.
Sales Account Manager - Hostel 1632 - 1632 Adriatico St. Malate, Manila
(2014-09 - 2017-05)
- Manage portfolio of existing and new accounts, consistently meeting or exceeding monthly room night and banquet revenue targets
- Proactively Identify and secure strategic partnership with corporate, travel agency and government accounts
- Pursue new clients through sales call, telemarketing, emails and networking.
- Maintaining good relationship with clients, and meeting sales targets.
- Creating Hotels promos and discounts.
- Conducting site inspections for potential clients, showcasing the hotel function room, different room categories and hotel amenities.
- Oversee the end-to-end sales pipeline for weddings, corporate conferences and social events
- Ensuring proper function room layouts, audio-visual setups and proper sanitation
- Oversee actual onsite execution of events
- Draft precise contracts, banquet event orders (BEOs) and post-event summaries to ensure seamless service delivery and high client retention.
- Autonomously structured high-value corporate proposals, revised pricing frame works and finalized service contracts or proposal for major enterprise accounts.
- Manage room allocations, negotiated annual group rates, and cross sold-banquet spaces for annual general meetings and team-buildings events.
- Managing payment schedule, ensuring the client pays the required deposits before the event and settling the final billing base on the contract, including extra charges.
- Coordination with all Department to ensure event checklist and setup plan are complete, this includes the total number of pax, actual room category request, food requirements and billing terms.
- Collaborate with the F&B and operations team to ensure flawless event execution.
- Serve as the main on-site point person during events
- Attending to client request and concern
- Submitting post evet reports (client feedback, incidents, suggestions and action plan)
- Maintaining regular communication with the account to secure repeat bookings.
Customer Service Representative at Meralco - SPI Global - 1114 España Blvd. Sampaloc, Manila
(2013-09 - 2014-03)
- Handling customer requests, inquiries and complaints.
- Providing clear information about the company's product and service
- Helping client about technical issue and billing discrepancies
- Ensuring all transaction is well recorded, logging details of every customer interaction or complaint in database system.
- Escalating unresolve concern to supervisor or proper department.
- Passing valuable customer feedback and recurring complaints to management to help improve products or services.
