Jade Tiongson

Result-driven, highly adaptable Sales Management Professional with over a decade of success in corporate client relations, revenue generation and B2B sales account management. Proven track record of exceeding revenue goals, handling high-pressure, cross-regional portfolios, highlighted by six months of successful interim leadership as an acting Room Sales Manager for a premium multi-property cluster. Expert in structuring profitable corporate contracts, managing high-touch travel and government accounts, and delivering data-backed sales audits directly to executive leadership.

I am also a seasoned leader with an extensive experience spanning academic administration, student affairs leadership, community development and disciplinary management during my five-year tenure as an Assistant for Community Development, Office of the Student Affairs and Discipline. Proven track record of managing Institutional compliance, executing large-scale school events, enforcing student policies, and leading multi-departmental coordination.

Cluster Account Executive Manila and Boracay - Golden Phoenix Hotel Manila - Oceanaire Bldg., CBP D. Macapagal, Sunrise Dr. Pasay, 1300 metro Manila

(2024-09 - 2026-02)

Scoop included 6 months of Interim Sales Management duties due to department vacancies

• Step-up leader who assumed operational oversight of the room sales team during a critical 6-month management transition, successfully maintaining pipeline momentum across dual region.
• Ensuring zero disruption to account management pipelines and daily hotel sales workflow
• Continued to aggressively generate new business leads and secure corporate, travel agency and government accounts across two high-traffic regions.
• Manage and retain B2B transaction and hitting key sales targets
• Independently structure complex corporate proposals and finalized service contracts for new and existing clients, maintaining vital business retention
• Maintained an active pipeline of prospective business through targeted sales calls, cold-calling inbound leads, telemarketing and corporate networking
• Took ownership of tracking team milestone and prepared comprehensive weekly performance and revenue report directly to General Manager
• Successfully stabilized and retained critical client accounts during leadership gaps by providing high-touch relationship management and timely solutions.
• Maintain consistent brand visibility with clients by sharing regular property updates, upcoming promotions, and tailored hotel developments

Sales/Office Support Officer - Zenith United Electric Corporation - 2/F Le Mar Ben II Bldg., 747 San Bernardo St. Sta. Cruz, Manila

(2024-02 - 2024-08)

• Help the sales department in building and maintaining a strong relationship with clients and prospective clients.
• Handle Administrative task or duties such as compiling Salesman itineraries and providing monthly report to sales manager.
• Create price quotation for new and existing clients.
• Assist the account manager and sales manager with their day-to-day activities.
• Provide cold-calling or contacting inbound leads.
• In timely response to client inquiry through e-mails, phone calls and Viber to ensure client satisfaction.
• Prepare and process sales order and manage critical information in an organized and timely manner.

Part time teacher for NSTP - National Teachers College - 926 Nepomuceno Street Quiapo, Manila

(2022 - 2023)

SY 2022 – 2023 (Second Semester)

• Focusing on developing the youth's physical, moral, spiritual, intellectual, and social well-being.

Community Development Center, Assistant - National Teachers College

(2022-11 - 2023-10)

• Assist the Head of CDC to create activity that can empower community members and create stronger and more connected communities.

Disciplinary Assistant - National Teachers College

(2018-03 - 2023-10)

• Student Discipline - Monitoring, compiling, recording, and counseling the student. This record will be used for checking if the student is deserving for academic awards, scholarship, and Latin honors.
• Case - Handling and providing investigation, usually this scenario is applicable for those students who commit grave violations such as bullying, online bullying, brawling, sexual related complaints etc.
• Board of Discipline - All hearings will be recorded and should be documented. Final documentation will be forwarded to the higher management for approval of sanction.
• Sanction - Informing the students who are involved with the ongoing case that the final verdict will be announced, right after giving their sanction I will now refer them to the Guidance office for counseling.
• Marshal - Monitoring NTC live comments for online activity and serves as a marshal during the school events to maintain peace and order of the school.

Office of the Student Affairs Secretary - National Teachers College

(2018-03 - 2023-10)

• Attends the student's suggestions and complaints - Attending and assisting the students and coordinating with other offices (e.g., Registrar, Security, SG, Deans, Program Heads and Club Advisers and Officers).
• Creating and Revising Student Handbook - Assists the OSA, Head in enforcing student manuals such as editing, revision and disseminating right after the Student Orientation.
• Club and Organization - Assisting Head, OSA for creating students and school activity such as Seminars/Webinars, Recognition, Graduation, Foundation Day, Club/Organization Team Building etc. This includes brainstorming and budgeting.
• Membership Fee - Issuing official receipts to Club and Organizations for their membership fee.
• Creating Banner, Leaflet, Brochure and Power Point needed for activity or promotional publication of the Institution.
• Yearly Report - Compiling all the OSA and Club/Organization activity and creating Documentation, Narrative Report and auditing Financial Report for CHED checking.

Sales Account Manager - Hostel 1632 - 1632 Adriatico St. Malate, Manila

(2014-09 - 2017-05)

• Manage portfolio of existing and new accounts, consistently meeting or exceeding monthly room night and banquet revenue targets
• Proactively Identify and secure strategic partnership with corporate, travel agency and government accounts
• Pursue new clients through sales call, telemarketing, emails and networking.
• Maintaining good relationship with clients, and meeting sales targets.
• Creating Hotels promos and discounts.
• Conducting site inspections for potential clients, showcasing the hotel function room, different room categories and hotel amenities.
• Oversee the end-to-end sales pipeline for weddings, corporate conferences and social events
• Ensuring proper function room layouts, audio-visual setups and proper sanitation
• Oversee actual onsite execution of events
• Draft precise contracts, banquet event orders (BEOs) and post-event summaries to ensure seamless service delivery and high client retention.
• Autonomously structured high-value corporate proposals, revised pricing frame works and finalized service contracts or proposal for major enterprise accounts.
• Manage room allocations, negotiated annual group rates, and cross sold-banquet spaces for annual general meetings and team-buildings events.
• Managing payment schedule, ensuring the client pays the required deposits before the event and settling the final billing base on the contract, including extra charges.
• Coordination with all Department to ensure event checklist and setup plan are complete, this includes the total number of pax, actual room category request, food requirements and billing terms.
• Collaborate with the F&B and operations team to ensure flawless event execution.
• Serve as the main on-site point person during events
• Attending to client request and concern
• Submitting post evet reports (client feedback, incidents, suggestions and action plan)
• Maintaining regular communication with the account to secure repeat bookings.

Customer Service Representative at Meralco - SPI Global - 1114 España Blvd. Sampaloc, Manila

(2013-09 - 2014-03)

• Handling customer requests, inquiries and complaints.
• Providing clear information about the company's product and service
• Helping client about technical issue and billing discrepancies
• Ensuring all transaction is well recorded, logging details of every customer interaction or complaint in database system.
• Escalating unresolve concern to supervisor or proper department.
• Passing valuable customer feedback and recurring complaints to management to help improve products or services.

Certificate - Professional Teaching Program (CPTP) - National Teachers College (2023 - 2024)

BSBA - Major in Marketing - EARIST (Eulogio Amang Rodriguez Institute of Science & Technology) (2009 - 2013)

High School Diploma - Antonio J.

Villegas Vocational High

School (2005 - 2009)

Elementary School - Gen.

Vicente Lim Elementary

School (1999 - 2005)