Jai Landayan

Detail-oriented and dependable professional with experience in customer support, email handling, and content moderation. Skilled in managing data, navigating multiple systems, and maintaining accuracy in fast-paced environments. Known for being reliable and consistent at work, with a strong sense of responsibility and adaptability when learning new tools and processes. Comfortable working with structured workflows and system-based tasks.

Process Associate / Content Moderator - Genpact

(2024-05 - 2026-06)

• Evaluated and reviewed content based on company policies and standards
• Managed high-volume workloads while maintaining accuracy and consistency
• Flagged and escalated sensitive or non-compliant content as needed
• Followed established procedures to ensure quality and correct decision-making

Email Support Specialist / Recruitment Coordinator - PSG Global Solutions

(2022-01 - 2023-10)

• Managed email communication with applicants and internal teams
• Coordinated recruitment processes, scheduling, and documentation
• Maintained and updated applicant records with accuracy
• Ensured timely responses and organized workflow tracking

Chat Support Representative - Alta Resources Philippines

(2020-09 - 2021-11)

• Assisted customers through chat support with product and service inquiries
• Resolved issues efficiently while maintaining high customer satisfaction
• Updated system records and tracked customer concerns

Email Support Representative - TaskUs

(2016-08 - 2020-06)

• Handled customer concerns via email with clear and accurate responses
• Maintained customer records and updated system data consistently
• Worked in high-volume environments while meeting performance targets

Technical Assistant - Jollibee Food Corporation

(2014-01 - 2016-01)

• Supported daily store operations and handled basic technical and operational tasks
• Assisted with troubleshooting minor system and equipment issues
• Maintained organized records and operational workflow

Bachelor of Science - Hotel and Restaurant Management - Our Lady of Fatima University (2009 - 2013)