Jai Landayan
Process Associate / Content Moderator
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About
Detail-oriented and dependable professional with experience in customer support, email handling, and content moderation. Skilled in managing data, navigating multiple systems, and maintaining accuracy in fast-paced environments. Known for being reliable and consistent at work, with a strong sense of responsibility and adaptability when learning new tools and processes. Comfortable working with structured workflows and system-based tasks.
Experience
Process Associate / Content Moderator - Genpact
(2024-05 - 2026-06)
- Evaluated and reviewed content based on company policies and standards
- Managed high-volume workloads while maintaining accuracy and consistency
- Flagged and escalated sensitive or non-compliant content as needed
- Followed established procedures to ensure quality and correct decision-making
Email Support Specialist / Recruitment Coordinator - PSG Global Solutions
(2022-01 - 2023-10)
- Managed email communication with applicants and internal teams
- Coordinated recruitment processes, scheduling, and documentation
- Maintained and updated applicant records with accuracy
- Ensured timely responses and organized workflow tracking
Chat Support Representative - Alta Resources Philippines
(2020-09 - 2021-11)
- Assisted customers through chat support with product and service inquiries
- Resolved issues efficiently while maintaining high customer satisfaction
- Updated system records and tracked customer concerns
Email Support Representative - TaskUs
(2016-08 - 2020-06)
- Handled customer concerns via email with clear and accurate responses
- Maintained customer records and updated system data consistently
- Worked in high-volume environments while meeting performance targets
Technical Assistant - Jollibee Food Corporation
(2014-01 - 2016-01)
- Supported daily store operations and handled basic technical and operational tasks
- Assisted with troubleshooting minor system and equipment issues
- Maintained organized records and operational workflow
Education
Bachelor of Science - Hotel and Restaurant Management - Our Lady of Fatima University (2009 - 2013)
