James Mikko

IT Support Technician with experience delivering remote technical assistance and resolving user issues through ticketing systems. Skilled in troubleshooting hardware, software, and network connectivity issues while maintaining high customer satisfaction. Capable of working independently in remote environments with strong communication and problem-solving skills.

IT Helpdesk Technician - TTEC

(2023-06 - 2026)

• Provided remote support to end-users via chat and ticketing systems, resolving IT-related concerns in a timely manner.
• Provided remote setup and support for end users' hardware and software.
• Streamlined help desk operations by implementing an effective ticket management system, improving issue tracking and response efficiency.
• Configured hardware and installed software for employees.
• Maintained accurate records of helpdesk interactions for issue analysis.
• Assisted users with basic troubleshooting and technical guidance.

Immaculate Conception Colleges (2021 - 2024)

Calaca Senior High School (2020 - 2021)

Dacanlao Gregorio Agoncillo National High School (2018 - 2019)

Pantay Elementary School (2015 - 2019)