Aiy Barrera
Senior Analyst
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About
I am an experienced Senior Analyst with several years of IT support experience, assisting internal users with technical issues such as password resets, software problems, network connectivity, and peripheral troubleshooting. Skilled in ticket management, issue diagnosis, and delivering timely solutions while maintaining strong communication and customer service. Organized, detail-oriented, and committed to providing efficient and reliable IT support
Experience
Senior Analyst (Service Desk) - HCLTech
(2024-03)
- Provide technical support through calls, chat and tickets.
- Basic troubleshooting on hardware, software and network.
- Manage user accounts and password resets using Active Directory.
- Handle incidents and service requests using ServiceNow.
- Support Microsoft Office and remote desktop tools. updates.
Associate Software Engineer - Accenture Inc.
(2023-04 - 2024-01)
- Use programming language such as HTML, CSS, Javascript, ReactJS.
Project Supervisor - ELABRAM SYSTEM - Rizal
(2020-09 - 2022-08)
- Assigned in PTO Project as a Project Supervisor at Rizal.
Design Engineer - LSERV CORPORATION - Sta. Rosa, Laguna
(2019-06 - 2020-02)
- Assigned in Converge Project as a Site Engineer at Sta. Rosa, Laguna.
- Assigned in GMM-EAST PLDT XCC Fiberization Project as a Site Engineer.
Education
Bachelor in Science - Computer Engineering - San Sebastian College Recoletos de Cavite (2014 - 2019)
