Janella Tajale
Social Media Virtual Assistant / Customer Service Specialist
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About
Results-driven Virtual Assistant with over 4 years of blended experience in customer service (Alorica), ESL teaching, and social media management. Adept at streamlining daily business operations, managing digital presence, and maintaining high client satisfaction. Eager to help business owners reclaim their time and scale operations through dedicated administrative and communication support.
Experience
Customer Service Representative – Affirm Account - Alorica
(2025-10 - 2026-02)
- Handled inbound customer calls regarding financial transactions and purchases
- Provided accurate resolutions while maintaining customer satisfaction
- Documented customer interactions following company procedures
ESL Teacher - JP Network
(2025-08 - 2025-09)
- Taught basic English to Japanese children in an online setting
- Managed virtual classroom schedules and lesson delivery
- Developed strong communication, patience, and time management skills
Social Media Manager - Vape Shop
(2021-11 - 2022-05)
Creative Social Media Manager helping businesses grow their online presence through engaging and consistent content
- Skilled in creating short-form videos and posts to increase engagement and brand visibility
- Focused on supporting business owners in managing and improving their social media accounts
Social Media Manager - Church
(2022 - 2023)
- Create short, engaging videos to invite people to join our life group through social media
- Share God's Word through creative content to encourage and connect with people seeking faith
Education
Bachelor of Science - Psychology - Holy Cross of Davao College
Humanities and Social Sciences - Jose Maria College Inc.
