Jessa Mae Decena

Detail-oriented and results-driven Virtual Assistant, Customer Service Representative, and Social Media Support Specialist with experience in administrative support, client communication, data management, and digital operations. Skilled in handling customer inquiries, maintaining accurate records, managing schedules, and supporting marketing initiatives. Proficient in CRM platforms, Microsoft Office, Google Workspace, and social media management.

Committed to delivering efficient service, maintaining professionalism, and contributing to organizational success.

Customer Service Representative at Support Zebra (2024-09 – 2025-01)

• Managed customer inquiries through email, chat, and phone support while ensuring timely resolution of concerns.
• Maintained accurate customer records and updated databases with high attention to detail.
• Utilized CRM systems to monitor customer interactions, follow-ups, and support tickets.
• Assisted with administrative tasks including email management, scheduling, and report preparation.
• Delivered professional customer service while meeting productivity and quality standards.

Marketing VA / Social Media Manager at Riders Destination Motoworks (2025-03 – 2026-03)

• Managed social media content, customer engagement, and online communications.
• Performed accurate high-volume data entry and maintained organized company records.
• Assisted customers with inquiries, issue resolution, and follow-up communication.
• Organized digital files and maintained efficient documentation systems.
• Supported marketing initiatives and online brand presence through social media management tools.

Licensed Financial Advisor at Allianz (2024-02 – 2024-04)

Part-time

• Assisted clients in selecting suitable financial and insurance solutions based on their goals and needs.
• Built and maintained positive client relationships through excellent customer service.
• Conducted consultations and explained financial products clearly and professionally.
• Managed confidential client information and maintained accurate records.

Public Information Officer I at Philippine Information Agency Region IX (2023-01 – 2023-06)

Contract

• Prepared public communication materials, reports, and official announcements.
• Assisted in coordinating public awareness campaigns and community engagement initiatives.
• Maintained documentation and ensured accurate dissemination of information.
• Collaborated with internal teams to support communication and administrative operations.

Technical Support Specialist/Customer Service at 24-7 Intouch (2021-04 – 2021-10)

Full-time, On-site

• Provided technical support and troubleshooting assistance through phone, chat, and email.
• Resolved customer issues efficiently while maintaining high customer satisfaction.
• Documented technical concerns and solutions accurately in support systems.
• Demonstrated strong problem-solving and communication skills in a high-volume support environment.

Medical Service Representative at Cognizant (2020-01 – 2020-12)

Full-time, On-site

• Assisted healthcare professionals with administrative and patient support responsibilities.
• Managed patient records, appointment scheduling, and medical documentation.
• Maintained confidentiality and accuracy when handling sensitive medical information.
• Supported daily healthcare office operations in a fast-paced environment.

Bachelor of Science in Pharmacy – University of San Carlos – Talamban Campus (2014)