Jayriel Senilla

Recent Bachelor of Science in Information Technology graduate with a solid foundation in system administration, information security, and technical troubleshooting. Eager to transition into an IT Help Desk role, leveraging strong analytical problem-solving skills and hands-on experience in managing IT systems and databases. Combines technical proficiency with excellent communication and customer service abilities developed through high-pressure, customer-facing roles.

IT Staff Intern at Mandaue City College (2026-01 – 2026-05)

• Supported daily user experience and streamlined service requests by integrating automated interaction functionalities for a property management system.
• Ensured data integrity, system security, and seamless day-to-day operations by actively managing crucial backend databases and business transactions.

Freelance IT & Data Support at Self-Employed (2024-08 – 2026-04)

• Deployed and supported custom digital systems, including secure relational databases for profiling platforms.
• Ensured high data integrity and efficient reporting by analyzing backend datasets using advanced MS Excel formulas and SQL.

Service Crew (2023-03 – 2023-09)

• Delivered efficient customer service and clearly communicated with patrons to maintain operational standards.
• Demonstrated strong time management and teamwork skills while quickly resolving issues in high-pressure environments.

Bachelor of Science in Information Technology – Mandaue City College (2026-05)