Jehnny Larustia

Results-driven Customer Service Representative with 3+ years of experience supporting customers through email, chat, and phone interactions in fast-paced environments. Skilled in resolving customer concerns, managing high-volume inquiries, and delivering excellent customer satisfaction. Proficient in Google Workspace, Teams, Outlook, Zoom, and AI tools including ChatGPT for efficient communication and workflow support.

Successfully handled 100+ customer interactions daily while maintaining professionalism and attention to detail.

Aspiring Virtual

Assistant known for proactive communication, organizational skills, adaptability, and seamless multitasking across different time zones.

Cashier - Blade Asia

(2022-08 - 2023-01)

• Processed 100+ customer transactions daily with 99% cash handling accuracy in a fast-paced retail environment.
• Assisted 80+ customers per shift, resolving inquiries and ensuring a positive customer experience.
• Maintained organized cash registers and balanced daily sales reports with zero discrepancies for consecutive months. Handled cash, card, and digital payments efficiently, reducing customer wait times during peak hours.
• Collaborated with team members to maintain smooth store operations and deliver excellent customer service. Promoted store products and upselling strategies, contributing to increased daily sales performance.

Customer Service Representative - Buwelo Exact Star

(2023-02 - 2026-05)

• Assisted 100+ customers daily through phone, email, and chat support while maintaining high customer satisfaction ratings.
• Resolved customer concerns and inquiries efficiently, achieving first-call resolution for the majority of cases handled.
• Managed customer accounts and updated CRM records accurately, ensuring timely follow-ups and organized documentation.
• Handled high-volume support requests in fast-paced environments, maintaining professionalism and service quality.
• Collaborated with team members and supervisors to improve customer experience and reduce response times.
• Processed customer requests, billing, and account updates with accuracy and attention to detail.
• Communicated product and service information clearly, helping customers understand solutions and increasing overall satisfaction.
• Maintained consistent attendance and productivity KPI's while adapting to shifting schedules and customer needs.

Bachelor of Science - Business Administration Major in Financial Management - Gordon College (2022)