Jen

Results-driven Administrative and Operations Management professional with over 15 years of progressive experience across administration, branch and retail operations, warehouse and inventory management, healthcare, transportation, e-commerce, compliance, auditing, HR administration, and legal/corporate documentation support. Proven ability to lead teams, manage multi-functional operations, validate records and controls, coordinate regulatory requirements, and prepare corporate and legal documents in coordination with management and Legal teams. Strong in process improvement, SOP implementation, reporting, documentation, inventory reconciliation, and confidential records management.

Administrative Manager - Worx Company

(2022-01 - 2026-07)

• Managed administrative, branch, retail, warehouse, HR administrative, and e-commerce functions to ensure efficient, compliant, and well-documented operations.
• Supervised branch personnel across administrative, retail, warehouse, and operational functions and provided coaching, mentoring, and training.
• Managed end-to-end e-commerce operations across TikTok Shop, Lazada, Shopee, Shopify, and VIP/Enterprise platforms such as JTE.
• Oversaw order processing, fulfillment coordination, inventory synchronization, dispatch accuracy, warehouse stock control, and distribution.
• Conducted periodic operational audits, compliance checks, inventory spot checks, and reconciliation of records against supporting documents.
• Reviewed and validated operational reports, inventory records, transaction documents, and SOP compliance; identified discrepancies and coordinated corrective actions.
• Drafted and prepared Secretary's Certificates, Board Resolutions, affidavits, authorization letters, certifications, incident reports, and other administrative/legal documents for management and Legal review.
• Coordinated legal and corporate document processing, including completion, signatures, notarization, filing, and follow-up with relevant internal teams and external offices.
• Assisted with regulatory documentation relating to business permits, licenses, government requirements, and other corporate compliance matters.
• Maintained organized and confidential legal, corporate, HR, operational, and compliance records.
• Supported HR administration including employee records, contracts, recruitment, onboarding, offboarding, and personnel documentation.
• Monitored branch KPIs and consolidated management reports covering operations, inventory, compliance, fulfillment, and SOP adherence.
• Applied Occupational Safety and Health (OSH) standards and 5S workplace practices.

Administrative Manager - Alterations Plus

(2021-01 - 2021-12)

• Managed administrative and retail support functions, ensuring operational efficiency, compliance, documentation accuracy, and service standards.
• Supervised administrative personnel responsible for data entry, reporting, documentation, and operational support.
• Conducted administrative, inventory, and store compliance checks and validated records against supporting documents.
• Reviewed Incident Reports, certifications, authorization documents, and other administrative/legal paperwork for completeness and accuracy.
• Assisted in preparing Secretary's Certificates, affidavits, authorization letters, and other documents requiring management or Legal review.
• Coordinated document routing, signatures, notarization, filing, and follow-ups for legal and regulatory requirements.
• Ensured compliance with government regulations, business permits, licensing requirements, and other legal documentation.
• Managed administrative and operational supplies and equipment inventory, including stock reconciliation and documentation review.
• Prepared and consolidated operational, inventory, compliance, and retail performance reports for management.
• Implemented process improvements and provided guidance and training to administrative and retail personnel.

Administrative Manager - Macrohealth, Inc.

(2017-09 - 2020-12)

• Managed administrative operations supporting healthcare and medical equipment activities, including inventory, compliance, reporting, and documentation.
• Supervised administrative personnel responsible for data entry, recordkeeping, documentation, and operational support.
• Conducted operational and inventory checks to verify equipment records, supporting documents, stock levels, and compliance with established procedures.
• Reviewed and validated maintenance, inventory, and operational reports and coordinated reconciliation of discrepancies.
• Prepared and assisted in drafting Incident Reports, certifications, affidavits, authorization documents, and other administrative/legal documents for management or Legal review.
• Maintained organized corporate, regulatory, compliance, equipment, and administrative records with strict confidentiality.
• Supported government and regulatory documentation requirements for healthcare equipment and business operations.
• Prepared operational, inventory, maintenance, and compliance reports for management.
• Implemented process improvements and provided coaching, mentoring, and training to administrative personnel.

Administrative & Operations Specialist → Supervisor - Macrohealth, Inc.

(2016-01 - 2017-09)

• Progressed from Administrative & Operations Specialist to Supervisor through demonstrated performance and increased operational responsibilities.
• Maintained operational efficiency and regulatory compliance for medical and hospital equipment.
• Performed data validation, inventory checks, document reviews, and record reconciliation to support internal controls and operational accuracy.
• Assisted in preparing Incident Reports, certifications, authorization letters, affidavits, and other administrative/legal documents requiring management or Legal review.
• Maintained databases, records, equipment and supply inventory, and compliance documentation.
• Monitored maintenance reports and supported regulatory requirements and documentation follow-ups.
• Prepared operational, inventory, maintenance, and compliance reports and ensured timely submission.
• Supported filing, correspondence, scheduling, document control, and confidential records management.

Administrative & Operations Specialist - Bus Transportation Company

(2013-01 - 2015-12)

• Supported daily transportation operations through administrative coordination, regulatory compliance, documentation, and records management.
• Maintained records and documentation related to bus operations, permits, licensing, and government requirements.
• Performed routine compliance checks and document audits to identify missing, expired, or inconsistent records.
• Assisted in preparing Incident Reports, permits, certifications, authorization letters, and other administrative/legal documentation.
• Coordinated with government agencies regarding permits, compliance requirements, and document submissions.
• Monitored permit deadlines, maintained regulatory files, and tracked required follow-ups.
• Managed office and operational supplies inventory and verified records against supporting documents.

Data Entry & Administrative Specialist - BH Partylist

(2010-02 - 2012-06)

• Maintained accurate records, databases, and administrative documentation supporting organizational and program activities.
• Performed data validation and document checks to ensure accuracy, completeness, and consistency of records.
• Managed supplies, materials, and equipment inventory and reconciled records with supporting documentation.
• Prepared reports, data summaries, certifications, and administrative documents for management and program requirements.
• Assisted in preparing letters, authorizations, affidavits, and other documentation for organizational activities and LGU coordination.
• Coordinated with LGU offices, volunteers, and program partners supporting election activities, medical missions, and LGU partnership programs.
• Maintained confidentiality and integrity of sensitive organizational and administrative information.

Bachelor of Science - Psychology - Bestlink College of the Philippines (2020)

Bachelor of Science - Computer Science - AMA University (2016)