Kizziah Dhel Ando

Detail-oriented administrative and visa operations professional experienced in visa processing, quality control, team supervision, work allocation, client coordination, and deadline management.

Operations Manager/Visa Administrator at Clickwell (2024-06 – Present)

• Manage all active visa files.
• Ensure lodgement readiness of visa applications.
• Perform quality control reviews of applications and supporting documents.
• Supervise team workflow and allocate work across team members.
• Handle escalations and resolve processing issues.
• Monitor client deadlines and visa milestones.
• Prepare corporate client reports.
• Review urgent matters and approaching visa deadlines each morning.
• Review previous day's work and lodgement-ready files.
• Prepare visa applications, review evidence, draft submissions, review forms, and coordinate with clients throughout the day.
• Update ClickUp statuses, report risks to the Migration Agent, and escalate missing information at the end of each day.
• Check and confirm incoming enquiries via email or web lead.
• Book consultations with the Migration Agent & Prospects.
• Add expiries in calendar to track visa expiries, RFI deadlines and submission.
• Draft agreement & deposit request in MM.
• Process receipts and send them to clients.
• Draft and update skills assessment application and submit application.