Jenalyn Lumbang
Operations & Security Professional | Surveillance Operations | Customer Service Representative
Hire this person
Send a job offer directly to this candidate
About
Dedicated and adaptable professional with experience in monitoring operations, investigations, customer support, and administrative coordination. Skilled in analyzing situations, assessing incidents, and ensuring smooth investigation processes to maintain operational efficiency and property security. Possesses strong communication skills, attention to detail, and the ability to work effectively under pressure while handling multiple responsibilities.
Tech-savvy, fast learner, and committed to providing excellent service and accurate reporting in fast-paced environments.
Experience
Escalation Specialist / Monitoring Specialist - Stealth Monitoring
(2024-10 - 2026-03)
- Monitored incidents, activities, and property-related events to ensure safety and operational compliance.
- Conducted investigation procedures and assessed situations based on gathered information and reports.
- Prepared detailed incident documentation and coordinated with concerned departments when necessary.
- Maintained focus and accuracy while handling multiple events simultaneously.
- Ensured smooth investigation processes through proper analysis and communication.
Customer Service Representative / Support Staff - Teleperformance
(2020-01 - 2024-09)
- Assisted customers professionally by addressing inquiries and resolving concerns efficiently.
- Maintained accurate records and documentation of customer interactions.
- Demonstrated strong adaptability in learning new systems and processes.
- Worked effectively under pressure while maintaining professionalism and quality service.
Education
Bachelor of Science - Management Accounting - City of Malabon University (2019 - 2024)
