Jenelyn Maguate
Operations & Communications Specialist
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About
Highly organized and proactive Operations Professional with a Bachelor's degree in Applied Linguistics and 5 years of consistent experience in the BPO and Lead Generation sectors. Specializing in Third-Party Verification (TPV) and Professional Correspondence, I bring a 'zero-error' approach to data integrity and workflow management. A C1 Advanced English communicator transitioning into the remote sector, dedicated to providing high-quality administrative solutions and managing complex SOP's for global clients.
Experience
Operations & Verification Specialist (TPV) - FUSION BPO
(2022-11 - 2024-11)
- Ensured 100% compliance and accuracy in high-volume data verification processes for international clients.
- Managed real-time technical documentation while maintaining professional verbal engagement.
- Consistently exceeded Quality Assurance (QA) KPIs through strict adherence to complex SOPs.
Lead Generation & Operations Specialist - S&M TELEFONIX
(2019-08 - 2020-01)
- Qualified high-value leads through empathetic and strategic communication.
- Maintained meticulous records in the company database, ensuring all lead data was compliant with industry regulations.
SEO & Digital Marketing Lead Specialist - 411BPO
(2018-05 - 2019-07)
- Identified and researched B2B leads to expand the client's sales pipeline.
- Utilized CRM tools to track customer journeys and optimize outreach strategies.
Education
Bachelor of Arts in English - Applied Linguistics - Cebu Technological University – Tuburan Campus (2018)
