Jennifer Gaspar

Organized, efficient, adaptable, and hardworking professional with customer-service experience in both café and hybrid call center environments. Brings 1 year and 6 months of hybrid call center support experience, with strengths in customer communication, problem solving, time management, and handling customer concerns professionally. Willing to learn new processes and apply ideas effectively.

Customer Support at Celo Business (2025-03 – 2026-09)

• Handled inbound and outbound customer calls professionally and efficiently.
• Practiced active listening to understand customer needs and provide appropriate assistance.
• Provided accurate information and appropriate resolutions based on company policies and procedures.
• Documented customer interactions, concerns, and resolutions accurately in the system.
• Adapted to changing procedures, customer situations, and work requirements.
• Multitasked between handling calls, responding to emails, and updating customer records.

Barista at Dalan Cafe (2024-01 – 2025-01)

• Provided customer service by actively listening to requests and ensuring orders were correct.
• Handled customer payments through cash and mobile payment methods and provided accurate change.
• Prepared coffee and other requested beverages using appropriate brewing methods.
• Maintained cleanliness of counters, tables, espresso equipment, and floors.
• Worked efficiently while maintaining service quality and customer satisfaction.

– GEMUMMUA AGAHON ELEMENTARY SCHOOL (2014 – 2015)

– NORTH FAIRVIEW HIGH SCHOOL (2015 – 2019)

– NORTH FAIRVIEW SENIOR HIGH SCHOOL (2019 – 2023)

BS in PSYCHOLOGY – BESTLINK COLLEGE OF THE PHILIPPINES (2023 – 2024)