Jerick Lim

A customer service professional with strong experience in handling leave of absence programs, short-term and long-term disability claims, FMLA, and workers' compensation. Skilled in assisting employees with benefit eligibility, state disability applications, and coordinating payments to ensure accurate coverage without overpayment.

Customer Service Associate (Leave & Claims Support) - Accenture Philippines

(2024-12)

• Guide employees on FMLA eligibility, application steps, leave entitlements, and program rules.
• Assist employees in filing Short-Term Disability (STD) and Long-Term Disability (LTD) claims, including complete medical document collection.
• Explain eligibility rules for State Disability and help employees apply for Social Security Disability Benefits (SSDB) and family social security.
• Contact Workers' Compensation management teams to check ongoing employee payments, ensure all income is disclosed, and prevent overpayment.
• Verify employee eligibility and details while strictly following data privacy guidelines.

Customer Service Executive - AscentHR Inc.

(2024-05 - 2024-10)

• Coordinated patient appointments and secured timely insurance authorizations with healthcare providers.
• Managed and updated confidential customer records with full accuracy to support daily operations.

Sales Advisor - Concentrix CVG

(2023-02 - 2024-04)

• Explained plan benefits, coverage details, and policy options clearly to customers.
• Resolved customer coverage issues by working directly with healthcare providers and external partners.

Customer Experience Agent - Alorica

(2021-09 - 2022-12)

• Handled billing inquiries, refunds, and product replacements quickly and politely.
• Documented case details in the CRM system and consistently met daily service targets.

Bachelor of Secondary Education - Social Studies - University of Rizal System (2025)