Fadshar Laja

Customer-oriented and highly adaptative professional with 6 years of international hospitality and client management experience as a Captain Waiter in Saudi Arabia. Possesses strong communication, conflict resolution, and active listening skills, combined with a solid academic background in Computer Science. Proven ability to handle high-pressure environments, manage customer feedback efficiently, and deliver exceptional service standards.

Eager to leverage technical aptitude and customer service excellence in a Customer Service Representative role.

Captain Waiter / Service Supervisor at Hospitality & Food Service Industry (Present)

• Delivered high-quality customer service to a diverse international clientele, handling VIP guests, addressing inquiries, and resolving complaints with professionalism and tact.
• Supervised floor operations, ensuring prompt order delivery, adherence to quality standards, and smooth coordination between front-of-house staff and kitchen teams.
• Managed customer feedback, efficiently resolving service issues on the spot to maintain high levels of customer satisfaction and repeat business.
• Trained and mentored junior service staff in customer engagement, effective communication, upselling techniques, and conflict de-escalation.
• Handled POS transactions, order accuracy, and daily service reports with meticulous attention to detail.

Bachelor of Science in Computer Science – Claret College of Isabela