Cathyrine Macrojon

Dynamic professional with a proven track record, leveraging analytical problem-solving and customer engagement skills to enhance service delivery. Achieved significant improvements in employee retention and customer satisfaction through effective training and streamlined process, fostering a collaborative and supportive work environment.

Aftersales Manager at Toyota Davao City, Inc. (2025-05 – Present)

• Proven ability to learn quickly and adapt new situations.
• Used strong analytical and problema-solving skills to develop effective solutions for challenging situations.
• Established clear performance metrics to monitor staff progress and identify areas for improvement.

Parts OIC at Toyota Davao City, Inc. (2021-07 – 2025-05)

• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
• Supervised and trained staff on product knowledge and customer service.
• Monitored and evaluated supplier performance to maintain quality of parts.
• Collaborated with service manager to ensure timely completion of repair and maintenance, increasing overall customer satisfaction.
• Develop strong understanding of product lines to effectively answer inquiries from client and colleagues.
• Performed data entry task to maintain updated record of our daily and monthly performance.
• Collaborated with sales team to provide accurate quotes and delivery timeliness for customers.
• Resolved customer inquiries with prompt communication, resulting in improved customer satisfaction.

Parts Administrator at Toyota Davao City, Inc. (2020-01 – 2021-07)

Admitting Representative at Cebu Doctor's University Hospital (2017-04 – 2019-09)

• Contributed to a positive environment by providing support to fellow admitting representative as needed.
• Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
• Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
• Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.

Customer Service Associate at Note-e-fied Philippines Incorporated (2015-04 – 2016-05)

• Provide compassionate assistance to patients, family members and healthcare professionals regarding hospice and palliative care.
• Handle inbound calls and emails with empathy, addressing inquiries about medication, deliveries and scheduling support.
• Coordinate with nurses, clinicians and pharmacies to ensure timely service fulfillment.
• Manage sensitive conversations with professionalism, patience and emotional awareness.

Bachelor of Art in Communication Arts – University of the Immaculate Conception (2015-03)