Jessel Guevarra
Customer Support / Business to Business Support / Appointment setter
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About
A results-driven professional with over 5 years and 7 months of experience in the BPO industry, I have developed strong expertise in customer service, sales, and appointment setting. I began my career with Probe CX, where I spent 3 years and 5 months honing my communication skills and building a solid foundation in client interaction and service delivery. I then continued my professional growth at Sutherland for 1 year and 5 months, further strengthening my ability to manage customer relationships, meet sales targets, and deliver high-quality support.
I am highly skilled in effective communication, both verbal and written, with a proven ability to engage customers, handle inquiries, resolve issues, and successfully set appointments. My experience has equipped me with the adaptability and problem-solving skills needed to thrive in fast-paced environments while consistently meeting performance goals.
Experience
Customer Support / Business to Business Support / Appointment setter - PROBE CX
(2018-05 - 2022-03)
- Appointment setter
Customer Support / Technical Support / Billing and Sales Support - SUTHERLAND
(2022-04 - 2024-11)
- Minimum of 3 Concurrency
- Telco Account
Education
Highschool - Northville 15 Integrated School (2011 - 2015)
Undergraduate BS. Nursing - Nursing - System Plus College Foundation (2016 - 2019)
