Sharmaine Casingal
Business Operations & Customer Support Associate
Talent
San FernandoMember since May 23, 2026
Google WorkspaceMicrosoft OfficeCanva Graphic DesignSocial Media Management (Facebook)Content Scheduling & Analytics MonitoringData Entry & Database ManagementEmail & Inbox ManagementPOS Systems & Order Processing
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Google WorkspaceMicrosoft OfficeCanva Graphic DesignSocial Media Management (Facebook)Content Scheduling & Analytics Monitoring
Experience
INDEPENDENT CONTENT CREATOR & PAGE MANAGER at Facebook (2022-01 – Present)
- Curated and scheduled trending video content to increase audience engagement
- Designed original social commentary graphics inspired by trending digital formats
- Managed page content calendar and optimized posting times
- Monitored Facebook Insights to analyze reach, engagement, and performance metrics
- Responded to comments and inbox messages to maintain active community interaction
- Grew page organically through consistent content strategy
TEAM MEMBER at Kenny Rogers Roaster (2023-01 – Present)
- Delivered efficient customer support in a high-volume environment
- Processed transactions accurately using POS systems
- Coordinated order flow to ensure timely service and smooth operations
Education
Bachelor of Science in Information Technology – Don Honorio Ventura Technological State University (2023-12)
Skills
Business Operations & Customer Support Associate
