Jessica Higginbottom

Cloudstaff

Currently an employee Hired date March 21,2022 – rendering but can start asap

· Sales Admin

· I help sales agents/representatives on searching for suppliers for them to make the call and get a sale

· By doing this task I use Excel, Outlook, and Salesforce for our Client

· With Cloudstaff we mostly use Linkedin for engagement purposes with our CEO

VXI

NOVEMBER 6,2019 – November 10,2021

· Customer Service Representative for ATT

· We answer calls to assist customers with their Telco concerns like billing, activation,explaining how their devices works etc.

· CRM is what we use for verification to confirm if we are talking to the rightful owner of the acct

· After a year and a half I was transferred to a new acct which is Modivcare

· We help out patients with their transportation services under their insurance by checking if the patient is eligible.

Arvato / Majorel

August 2017 – October 2019

· Customer Service Representative II (Business to Business)

· We help our customers on how to activate their Office 365 depending on what kind of office 365 they’ve avail.

· We have that saved in to an excel file and use LMI to assist the customer if they are having issues with installation.

Convergys / Concentrix

Customer Service Representative | April 2016 – February 2017

· Customer Service Representative for Cricket sister company of ATT

· We help out customer with their billing concerns, acct concerns and activations if their prepaid sim cards.

· The tools that we use are similar to ATT like CRM and Torch.

High School Graduate

Class of 2014

Alternative Learning System