Maricel Caube

Travel and Customer Service professional with over five years of experience supporting airline, hotel, and travel reservation operations. Experienced in hotel reservations, customer service, administrative support, and booking systems with additional training in Amadeus GDS. Currently supporting hotel and flight operations through OTA while ensuring accuracy, attention to detail, and excellent customer experience.

Highly organized with strong analytical skills and the ability to manage multiple priorities in fast-paced travel environments.

Customer Service Representative – Hotel Reservation Campaign at IntelAssist Inc (2021-06 – 2023-09)

Provided exceptional customer service by assisting guests with hotel reservations, booking modifications, cancellations, and travel-related inquiries. Ensured accurate reservation details while delivering prompt, professional, and personalized service. Worked closely with hotel partners to provide guests with the best available options and a seamless booking experience.

• Managed hotel reservations for domestic and international travelers while ensuring accuracy in booking details and guest preferences.
• Assisted customers in selecting suitable accommodations based on their travel requirements, budget, and destination.
• Reviewed reservation details, room inclusions, cancellation policies, and terms and conditions before confirming bookings.
• Processed booking amendments, cancellations, and rebookings while maintaining high levels of customer satisfaction.
• Coordinated with hotel suppliers to resolve reservation issues and secure the best available options for guests.
• Maintained accurate documentation and customer records in reservation systems.
• Demonstrated exceptional attention to detail when verifying guest information, pricing, and reservation requirements.
• Thrived in a high-volume environment by effectively managing multiple bookings while meeting service level expectations.

Hotel Associate (Front Desk) at Go Hotels Butuan (2023-10 – 2024-08)

Delivered exceptional front office services by ensuring seamless guest arrivals and departures, managing reservations, and providing personalized assistance throughout each guest's stay. Built positive guest relationships through proactive communication, efficient problem-solving, and attention to detail while maintaining the highest standards of hospitality and professionalism.

• Delivered personalized guest experiences through professional and attentive front desk service.
• Efficiently managed reservations, room assignments, and guest requests while maintaining operational accuracy.
• Collaborated with housekeeping, maintenance, and security teams to ensure a smooth and comfortable guest stay.
• Resolved guest concerns promptly, contributing to high levels of guest satisfaction and positive service experiences.
• Maintained confidentiality of guest information and adhered to hotel policies and service standards.
• Demonstrated flexibility by handling multiple responsibilities during peak check-in and check-out periods without compromising service quality.

Travel Consultant at Transcom PH (2024-10 – 2026-07)

Provided exceptional customer service by assisting clients with domestic and international travel arrangements, including flight and hotel reservations, itinerary changes, cancellations, and travel-related inquiries. Utilized reservation systems to ensure accurate booking details, pricing, and travel documentation while delivering timely and personalized support. Collaborated with airlines, hotels, and travel partners to provide the best available travel solutions and a seamless customer experience.

• Verified airfare, hotel, and package pricing to ensure booking accuracy and compliance with travel policies.
• Reviewed fare rules, travel inclusions, and booking conditions before confirming reservations.
• Assisted in creating and maintaining accurate travel itineraries for flights, accommodations, and holiday packages.
• Ensured reservation details, pricing, and travel documentation were accurate to support a seamless customer experience.

Bachelor of Science in Psychology – University of Caloocan City

TECH-VOC in ICT Strand – Systems Plus Computer College