Nerma Buta

Hardworking and reliable person looking for a Customer Service Representative position. Good at listening to customers and solving problems, eager to contribute a strong work ethic, exceptional attention to detail, and a commitment to maintaining safety standards while learning advanced material handling techniques. Proven ability to excel in fast-paced environments, consistently delivering high-quality results and maintaining seamless operations under pressure.

Customer Assistant - DYNASTY MANAGEMENT AND CORPORATION - GAISANO GRAND MALL OF TAGUM

(2009-02 - 2018-08)

• Proactively welcome customers upon entry to the store and offer immediate and friendly assistance.
• Maintain in-depth knowledge of all products, features, current promotions, and store policies to effectively answer customer questions.
• Assist in setting up attractive product displays, window arrangements, and promotional signage in alignment with visual merchandising guidelines.

Customer Service Representative - CONCENTRIX PHILIPPINES - CONCENTRIX PHILIPPINES

(2018-09 - 2026-02)

• Receive inbound calls with warm and friendly tone greetings.
• Maintain in-depth knowledge of all products, features, current promotions, online and in store policies to effectively answer customer questions.
• Assist Customers on completing their online order and accept payment.
• Provide Tracking status, and updated delivery time-frame.
• Resolve Customers complaint professionally (missing delivery, non-receipt, damage items).
• Make notes as documentation.
• Save follow up for pending transaction.

Bachelor of Science in Commerce - Banking and Finance - University of Mindanao Tagum City (2003 - 2005)