Jil Joy Bron

Versatile, award-winning Administrative & Healthcare Support Specialist with comprehensive experience driving operations across healthcare administration, customer care, dispatch management, and financial transaction processing. Demonstrated track record of streamlining perioperative workflows, managing complex patient documentation, and leading cross-functional teams to elevate operational efficiency. Recognized multiple times for administrative excellence, attention to detail, and delivering high-touch customer service in fast-paced environments.

Patient Care Administrative Assistant – DJMGSS Perioperative Services - Asian Hospital and Medical Center

(2016-04 - 2026-07)

• Facilitate end-to-end patient care management, overseeing admissions, surgical scheduling, ward transfers, and discharge workflows.
• Maintain complete accuracy of patient medical records, billing documentation, census reports, and department inventory.
• Serve as a central point of contact for physicians, nursing staff, and interdepartmental teams to support seamless patient care operations.
• Enforce strict compliance with patient safety protocols and hospital infection control standards.
• Awarded Outstanding Administrative Assistant in 2016, 2017, and 2019 for exceptional support, precision, and operational impact.

Customer Care Specialist – Japan Desk - I-Remit Inc.

(2015-05 - 2015-10)

• Acted as primary liaison between foreign offices and Manila HQ, resolving escalated remittance inquiries under a 24-hour SLA.
• Executed high-volume remittance processing, client onboarding, and account validations while maintaining strict financial accuracy.
• Conducted daily operational audits, resolving transaction exceptions, processing approved amendments, and tracking system overrides.
• Enforced AMLA regulatory compliance via systematic document tracking, account checks, and deposit-to-report reconciliations.
• Generated operational QA reports to monitor service quality and enforce regional compliance protocols.

Admin Staff / Dispatcher / Team Leader – Wireless Install & Repair - ADTEL Inc.

(2008-05 - 2015-05)

• Directed daily dispatch operations, managing work orders, field technician assignments, and repair schedules across the region.
• Oversee billing validation, work-order status tracking, and database maintenance to ensure timely service delivery.
• Maintained active collaboration with contractors, field teams, and enterprise clients to resolve technical and logistical bottlenecks.
• Honored as Outstanding Dispatcher for Greater Manila (3-Time Awardee) in 2013 for operational accuracy and turnaround efficiency.

Online Customer Support Representative - Digi-Gateway Inc.

(2007-05 - 2008-01)

• Administered customer account profiles, resolved service inquiries, and maintained accurate record databases.
• Delivered responsive multi-channel support, consistently achieving high customer satisfaction ratings.

Management Trainee - Virtual Video Net, Inc.

(2006-05 - 2007-04)

• Completed intensive rotational training across core business units: Sales, Marketing, HR, Purchasing, and Customer Care.
• Assisted executive management with performance monitoring, operational reporting, and strategic planning initiatives.

Bachelor of Science - Computer Science - Lyceum of the Philippines University – Intramuros, Manila (2004-04)