Jerico Buyan

Recognized for strengths in problem-solving, adaptability, attention to detail, and time management in fast-paced environments. A proactive, dependable, and goal-oriented individual with high integrity, resilience under pressure, and a positive attitude. Committed to exceeding performance targets, improving processes, and contributing to team success while ensuring customer satisfaction.

Customer Service Representative at Concentrix (2023-08 – 2024-01)

• Provided high-volume customer support via phone, chat, and email regarding ticket purchases, refunds, exchanges, and event policies.
• Resolved complex inquiries related to event cancellations, rescheduling, and venue-specific policies while maintaining professionalism in high-stress situations.
• Processed refunds and escalated disputes in accordance with company guidelines and consumer protection regulations.

Technical & Sales Support Representative Senior at Telus (2025-04 – 2025-10)

• Diagnosed and resolved concerns related to password recovery, browser compatibility, spam filtering, and desktop application setup.
• Guided customers through step-by-step troubleshooting to achieve first-call resolution and high customer satisfaction.
• Promoted and upsold subscription services, driving additional revenue while aligning solutions with customer needs

Collections Support Associate at Accenture (2025-11 – Present)

• Managed accounts receivable portfolios by monitoring outstanding balances, contacting customers regarding overdue invoices, and securing payment commitments to improve collection performance and reduce delinquency.
• Utilized Oracle, Salesforce, and Microsoft Excel to review customer accounts, analyze aging reports, track collection activities, generate operational reports, and maintain accurate account records while meeting SLA and KPI targets

Junior High School – Fort Bonifacio High School (2016 – 2020)

Senior High School - Accountancy, Business, and Management (ABM) – Thycovenant Montessori School (2021 – 2023)