Jim Ayala

Executive Assistant and customer support professional with over 10 years of experience helping executives, customers, and teams stay organized and productive. My background includes executive support, calendar and inbox management, customer service, technical support, and operations coordination across remote and fast-paced environments. I enjoy finding practical ways to improve processes and have recently expanded my skills in AI and automation to work more efficiently.

Executive Assistant (Project-Based) - Magic (Assigned to Human Tech Week 2026)

(2026-04 - 2026-06)

Supported the Founder of Human Tech Week through a project-based engagement managed by Magic, providing executive and operational support in a fast-paced startup environment.

• Managed three shared mailboxes, prioritizing communications, responding to inquiries, and ensuring timely follow-ups with attendees, partners, and stakeholders.
• Executed outreach campaigns to founders, startups, investors, speakers, and community members to drive attendance and engagement for Human Tech Week events from May 11-15, 2026.
• Performed mail merge campaigns and coordinated personalized email outreach to large contact lists, helping streamline event communications.

Technical Support Representative (Seasonal Contract – BFCM Support) - Magic (Client: Carepod)

(2025-10 - 2026-02)

• Provided email-based technical support for Carepod during a seasonal Black Friday and Cyber Monday (BFCM) engagement.
• Diagnosed and resolved humidifier-related issues involving product setup, connectivity, hardware performance, and general troubleshooting.
• Managed customer support cases through Gorgias, ensuring timely responses and maintaining a high standard of customer satisfaction during peak-volume periods.
• Escalated complex technical concerns to specialized teams and documented resolutions to improve knowledge sharing and future support.
• Maintained accurate case records and collaborated with cross-functional teams to ensure efficient issue resolution during the holiday sales season.

Executive Partner - Athena

(2025-02 - 2025-08)

• Provided dedicated executive support to a C-level technology executive, managing daily priorities in a fast-paced remote environment.
• Managed a complex calendar and inbox, prioritizing meetings, communications, and executive requests across multiple time zones.
• Coordinated with internal team members and external stakeholders, serving as a primary point of contact to ensure timely communication and efficient collaboration.
• Processed and tracked business expenses using Expensify, ensuring accurate bookkeeping and timely expense reporting.
• Handled ad hoc business and personal administrative tasks, enabling the executive to focus on strategic initiatives.
• Organized meetings, prepared documentation, monitored follow-up action items, and maintained organized records to support day-to-day operations.
• Anticipated executive needs and proactively resolved scheduling and administrative challenges to improve productivity.

Property Consultant - Logix BPO (Client: AnyoneHome)

(2024-04 - 2025-02)

• Represented the centralized leasing office for multiple U.S. apartment communities, serving as the first point of contact for prospective residents.
• Managed high-volume inbound calls, providing accurate leasing information, community availability, pricing, and application requirements.
• Qualified prospective residents and scheduled property tours with on-site leasing teams, ensuring a seamless customer experience.
• Coordinated communication between prospects and property management teams while maintaining accurate documentation in CRM systems.
• Delivered exceptional customer service by addressing inquiries promptly and guiding prospects throughout the leasing journey.
• Supported leasing operations by ensuring appointments, customer records, and follow-up activities were completed accurately and efficiently.

Customer Service Representative - BPO Seats (Client: IntelyCare)

(2022-05 - 2024-01)

• Provided customer support to nurses and nursing assistants throughout their employment journey, from application and onboarding to shift scheduling and ongoing account support.
• Assisted healthcare professionals with account inquiries, credential verification, scheduling, and shift-related concerns through phone, chat, and email using Zendesk.
• Coordinated with internal departments to resolve complex issues and ensure a seamless experience for healthcare professionals.
• Supported workforce operations for healthcare professionals assigned to senior living communities, rehabilitation centers, and assisted living facilities across the United States.
• Maintained accurate customer records, documented case resolutions, and consistently met quality assurance and productivity goals.
• Delivered empathetic, timely, and solution-oriented support while managing multiple customer interactions in a fast-paced environment.

Customer Service Representative - OfficePartners360 (Client: Blue Book Building & Construction Network)

(2017-11 - 2022-04)

• Supported a leading U.S. construction information network by researching and verifying commercial construction projects nationwide.
• Conducted outbound calls to architects, developers, engineers, owners, and project stakeholders to obtain the latest project status, timelines, and bidding information.
• Performed online research using web-based project sources and internal databases to identify new construction opportunities and maintain accurate project records.
• Updated CRM and project databases with verified information, ensuring customers received timely and reliable construction intelligence.
• Contributed to helping contractors, general contractors, and subcontractors identify bidding opportunities by maintaining accurate project lifecycle information.
• Consistently achieved quality assurance and productivity targets while managing high-volume research and customer interactions.

IT Support Service Desk - Accenture

(2015-01 - 2017-11)

• Provided Level 1 technical support for account access, password resets, and system issues via phone and remote support.
• Diagnosed and resolved technical issues while meeting service level agreements and customer satisfaction goals.
• Documented and escalated complex incidents through the ticketing system for timely resolution.
• Maintained accurate support records and contributed to process improvements within the service desk.

Quality Assurance Engineer - HPOI Corporation

(2013-05 - 2014-07)

• Conducted quality inspections and reliability testing to ensure products met manufacturing standards.
• Investigated product defects and supported corrective actions to improve product quality.
• Collaborated with suppliers and production teams to verify material compliance and resolve quality issues.
• Maintained quality documentation and supported continuous process improvement initiatives.

Bachelor of Science - Industrial Engineering - University of San Carlos (2013)