Jing Jing

To secure a position in an innovative and progressive company that offers possibilities for advancement and where my skills and ability can be fully utilized for mutual advantage.

Associate - Booking & Customer Service - AP CARGO INTERNATIONAL FREIGHT INC.

(2023-11)

Import/Export Specialists are the linchpins of international trade, responsible for ensuring the smooth flow of goods across borders. They serve as the navigators of complex customs regulations, logistics, and documentation, facilitating the exchange of products between countries.

Customer Service Representative - BERMONT EXPRESS IN'L INC. - 6866 Milagrosa Rd, San Isidro, Parañaque City

(2022-06 - 2023-07)

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

Customer Service Agent & Operations Staff for E-Commerce (Project-Based) - RAF INT'L FORWARDING PHILS. INC. - Oyster Complex, Bldg 2 Units 3&4, NAIA Rd. Paranaque City

(2021-12 - 2022-02)

• Contacting customers to give them accurate feedback on the process of their inquiries
• Providing outstanding customer service
• Updating customer/client information as required
• Maintaining confidentiality of information
• Performing other duties as the need arise

Accounting Staff - RAF INT'L FORWARDING PHILS. INC. - Oyster Complex, Bldg 2 Units 3&4, NAIA Rd. Paranaque City

(2021-12 - 2022-02)

• Maintain and update accounting records and files
• Conduct month-end closures
• Conducting billing process (e.g TAX, Revenue)

Customer Support Agent - IDN PLAY - Burgundy Corporate Tower, Sen. Gil J. Puyat Ave., Makati City

(2021-04 - 2022-07)

Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries.

• Resolving customer queries, recommending solutions and guiding product users through features and functionalities

Cargo Service Agent - PAL EXPRESS SATELLITE CARGO - Macro Asia Service Corp. Andrews Ave. Nichols, Pasay City

(2015-12 - 2017-06)

• Enter shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods
• Check import/export documentation to determine cargo contents, and classify goods into different fee and tariff groups, using a tariff coding system
• Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damages goods

Cargo Releasing Agent - PAL EXPRESS SATELLITE CARGO - Macro Asia Service Corp. Andrews Ave. Nichols, Pasay City

• Keep records of all goods shipped, received and stored
• Retrieve stored items and trace lost shipments as necessary
• Notify consignees, passengers or costumers of the arrival of freight or baggage

Customer Support Agent - BONIFACIO HIGH STREET CINEMAS - 5th Ave. cor. 30th St., Bonifacio Global City, Taguig City Philippines

(2021-04 - 2021-07)

• Assisting in finding seats
• Searching for lost articles
• Locating such facilities as restaurants, shopping store, rest rooms and telephones
• Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons

HR Assistant - PAL EXPRESS (FORMERLY AIR PHIL EXPRESS) - R1 Hangar APC Gate 1, Andrews Avenue Nichols, Pasay City

(2012-10-16 - 2013-01-18)

• 201 Filing
• Multi-tasking
• Performs other tasks assigned by immediate supervisor

BS - Secondary Education Major in English - Adamson University

Secondary - Gabby Christian School (2004 - 2008)