Joan Marie

Experienced professional with almost 6 years of experience in content moderation and quality focused operations. Skilled in reviewing and processing information accurately, following policies and procedures, managing high-volume tasks, and meeting performance targets. Strong attention to detail, communication, problem-solving, and adaptability, with the ability to work effectively in fast-paced and team-oriented environments.

Content Moderator at Wipro PH (2020-09 – 2026-07)

• reviewed and assessed high-volume user-generated content while applying platform policies consistently, resolving complex cases accurately through critical thinking and problem-solving skills.
• communicated and collaborated with team members and support teams to clarify policy-related concerns and resolve escalated cases efficiently using internal knowledge bases and communication tools.
• adapted to frequent policy and process changes by actively participating in calibration and training sessions, improving decision-making and maintaining performance targets.
• handled sensitive and challenging content professionally while maintaining focus, productivity, and attention to detail in a fast-paced, customer focused environment.

Bachelor of Secondary Education in Mathematics – Cebu Mary Immaculate College (2014 – 2018)

High School – Cabancalan National High School (2010 – 2014)