Joan Vergara

Experienced logistics administrator with more than 5 years of demonstrated history working in the logistics and e-commerce industry, particularly logistics, warehouse, and delivery operations management, applying skills in logistics management system and supply chain.

Logistics Hub Administrator - Lazada e-Services Philippines, Inc. - Batangas City, PH

(2021-12)

• Establish and monitor daily, weekly, and monthly hub performance reports focused on service quality, productivity, efficiency, and cost.
• Analyzes operational issues and collaborate closely with the Hub Manager to implement corrective and preventive solutions.
• Ensure couriers are assigned the minimum required parcel volume based on courier type requirements.
• Monitors inbound and sorting operations to ensure parcels are sorted accurately, completely, and within the designated timeframe before cutoff times to meet KPIs.
• Oversees exception parcel segregation to ensure proper handling and timely processing.
• Facilitates and monitors the validation and event capture process for inbound exceptions left on the hub floor daily.
• Oversees the implementation of reattempt follow-up activities and status updates, monitor RS creation and parcel handovers for accuracy and completeness, and ensure failed delivery parcels returned by couriers undergo accurate and complete Runsheet Check-In processing.

Validator / Admin Staff - RGServe General Services Corporation - Batangas City, PH

(2019-06 - 2021-12)

• Systematically checks and validates packages to ensure correct sorting and routing to specific delivery hubs or riders
• Operate warehouse systems, scan barcodes, and log data to update inventory and tracking status
• Addresses missing parcels, failed deliveries, and backlogs to arrange re-delivery or return-to-sender processes
• Monitors lead times and assist in communicating with riders to ensure timely dispatch.

Customer Service Representative - RGServe General Services Corporation - Batangas City, PH

(2018-04 - 2019-06)

• Handles customer inquiries and concerns through chat, email, and phone support
• Assists customers with order tracking, returns, refunds, delivery concerns, and account-related issues
• Coordinates with internal teams to resolve escalations efficiently, maintain accurate records of customer interactions, and ensure compliance with service level agreements and company policies.

Distribution Assistant - Solid Cement Corporation (CEMEX) - Simlong, Batangas City, PH

(2017-03 - 2017-07)

• Assists in coordinating distribution and dispatch operations to ensure timely and accurate delivery of cement products
• Monitors delivery schedules, prepared and verified shipping documents
• Coordinates with warehouse and transport teams, maintained operational reports, and ensured accurate recording of deliveries and inventory transactions
• Monitors truck dispatch activities and handles delivery concerns

Encoder/Office Staff - Edgar Mercado Construction and Services - Calicanto, Batangas City, PH

(2016-01 - 2016-08)

• Handles data encoding, document filing, and administrative support to ensure smooth daily operations
• Maintains accurate records of project documents, purchase orders, deliveries, and reports
• Assists in preparing and organizing files, monitoring inventory and office documents, coordinating with staff and clients, and ensuring timely and accurate submission of reports and records
• Performs clerical tasks such as answering inquiries, updating databases, and supporting other office operational requirements.

BS Business and Computer Management - Business and Computer Management - Lyceum of the Philippines University Batangas (2010 - 2014)

On-the-job Training - Admin Staff - Sorosoro Ibaba Development Cooperative (SIDC) Feed Mill

High School Diploma - Batangas National High School Annex - NAVERA (2006 - 2010)

Primary School Diploma - Concepcion Elementary School (2000 - 2006)