Jocelle Belza
Hospitality Management Professional with Caregiving Experience
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About
I possess a strong foundation in hospitality, communication, and client service, complemented by a compassionate approach to caregiving. My diverse skill set enables me to adapt to various roles and provide exceptional service in fast-paced environments. I am eager to leverage my experience and education to contribute to a dynamic and customer-oriented team.
Experience
On-The-Job Training (120 hours) at LPH - SAN PEDRO DISTRICT HOSPITAL (2025-01 – 2025-02)
- Assisted in providing personal care and support to patients, including tasks such as bathing, dressing, feeding, and mobility assistance under the supervision of senior medical staff.
- Supported nurses and other healthcare professionals in patient monitoring and record-keeping, ensuring accurate and up-to-date patient information.
- Observed and recorded vital signs, such as blood pressure, temperature, and heart rate, and reported any changes or concerns to supervising staff.
Customer Service Specialist - Teller at SECURITY BANK CORP. (2023-04 – 2024-07)
- Provides account services to customers by receiving deposits and loan payments, cashing checks, and issuing savings withdrawals.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
Receptionist at FILWEB ASIA INC. (2019-01 – 2023-03)
- Greet visitors with a warm welcome, ensure visitor pass is issued, safety procedures are adhered to and direct them appropriately.
- Notify company personnel of visitor arrival, as well as respect and maintain the need for a high level of company and customer confidentiality.
- Ensure, where able to, general knowledge of employee movements in and out of the company.
- Receive, sort, date stamp and distribute mail and deliveries on the day received.
- Answer, screen, and forward incoming phone calls.
Education
Bachelor of Science in Hospitality Management – SAN PEDRO COLLEGE OF BUSINESS ADMINISTRATION (2014 – 2018)
Secondary Education – LICEO DE SAN PEDRO (2010 – 2014)
Primary Education – LICEO DE SAN PEDRO (2004 – 2010)
