Virtual Assistant - Tasman Podiatry - Health Clinic
(2022-05 - 2026-08)
- Processed patient paperwork, treatment notes, and other administrative documents.
- Scheduled, rescheduled, and coordinated patient appointments with doctors and clinics.
- Verified insurance eligibility and processed prior authorizations.
- Managed patient medical records and maintained accurate documentation in compliance with HIPAA.
- Coordinated referrals and communicated with healthcare providers to ensure timely patient care.
- Assisted patients through phone and email by answering inquiries and providing appointment support.
- Supported back-office operations, including claims processing and general administrative tasks.
Customer Service Representation - Alorica Philippines, Inc. - Bank Accounts
(2021-01 - 2022-03)
- Answer customer telephone calls regarding existing accounts; make account changes as requested.
- Respond to questions and concerns about service and escalate calls appropriately.
- Upgrade service and offer other options. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Relationship Account Officer, Admins Assistant - Philippine Global Communication Inc. - SMDC and SM Tenants
(2016-01 - 2020-12)
- Managed client accounts and provided regular updates on transactions and services.
- Built and maintained strong relationships with clients and business partners.
- Assisted with client concerns and resolved issues in a timely manner.
- Prepared reports, processed documents, and completed administrative tasks.
- Supported the sales team with record keeping, documentation, and database management.
- Attended client meetings and assisted with account management activities.
- Maintained sales records, expense reports, and customer information.
