Joeffry Quirante
CUSTOMER SUPPORT + VIRTUAL ASSISTANT OPERATIONS
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About
Detail-oriented and customer-focused professional transitioning into a Virtual Assistant role. Experienced in handling customer inquiries, managing reservations, and providing administrative support in a fast-paced environment. Strong communication, organizational, and problem-solving skills with a commitment to delivering high-quality service and supporting business operations efficiently.
Experience
Luxury Sales and Services - IHG InterContinental Hotels Group
(2021-05)
- Assist hotel guests with reservations, specializing in IHG Luxury & Lifestyle brands, including Kimpton Hotels & Restaurants, InterContinental Hotels & Resorts, Regent Hotels, and Vignette Collection.
- Provide personalized service by recommending and promoting products and services that meet guest needs.
- Handle guest inquiries and complaints effectively, delivering timely resolutions to ensure customer satisfaction and encourage brand loyalty.
Customer Service Representative - eBay CVG / CNX Baguio - Baguio City, Philippines
(2016-06 - 2019-12)
- Supported eBay sellers with listing management, promotional item postings, and relisting through free listing campaigns.
- Advised store owners on optimization strategies to enhance visibility and drive revenue growth
- Resolved seller concerns by providing policy-compliant guidance on returns, reviews, and negative feedback management.
Customer Service Representative - DirecTV CVG / CNX Baguio - Baguio City, Philippines
(2013-03 - 2017-11)
- Addressed customer inquiries related to digital television services, improving satisfaction through timely and clear communication.
- Resolved technical issues related to digital TV services, improving customer experience through accurate troubleshooting.
- Upsell Tv programs and premium channels like HBO, Cinemax, Showtime, Starz, Pay Per Views and Movie Channels
Education
Bachelor of Science - Computer Engineering - University of Baguio (1996-06 - 2002-03)
Secondary - St. Philomena's Academy (1992-06 - 1996-03)
Primary - Bulaoen West Elementary School (1986-06 - 1992-03)
