Everyne Perez

Experienced Customer Support and Operations professional with 10+ years of experience supporting global clients in customer service, proctoring operations, outbound and inbound support, scheduling, CRM management, and reporting. Proven ability to handle high-volume workloads, manage escalations, and support team operations with accuracy, professionalism, and strong attention to detail. Highly reliable, organized, and adaptable, able to work independently in remote environments while maintaining excellent communication with onshore and offshore teams.

Rep II, Customer Service / Operations Support Associate - Cardinal Health International Philippines Inc. - Bonifacio Global City, Taguig

(2025-03)

• Processed and managed orders for hospital and medical equipment for U.S.-based healthcare clients.
• Handled order placement, returns, and requests for invoice copies, credit memos, debit memos, and proof of delivery.
• Worked with customers, vendors, and warehouse teams to resolve order concerns; composed professional emails for internal and external stakeholders.
• Tracked accounts and order status in Microsoft Excel; used Outlook for communication and MS Teams for internal coordination.
• Performed basic troubleshooting and consistently met or exceeded monthly KPIs and performance targets.

Customer Service Representative / Shift Lead - Datamatics Global Services Corp. - Pasig, Ortigas

(2022-02 - 2025-02)

• Shift leadership: Balanced staffing and headcount; managed agent schedules, breaks, and lunch rotations; provided hourly operations reports; coordinated handovers with onshore teams; and supervised policy and procedure compliance.
• Proctoring and operations: Verified examinee identities and security; monitored exams and documented incidents; gave test takers clear instructions and real-time assistance; maintained communication with onshore teams via Slack.
• Inbound and outbound support: Handled callbacks, application follow-ups, and escalations; managed Zendesk tickets and email escalations; scheduled and rescheduled appointments and processed refunds; maintained candidate and customer records; prepared end-of-shift reports and performance summaries.

Customer Service Representative - FIS Global Solutions Inc. - Taguig

(2021-04 - 2022-02)

• Assisted customers with card status, balances, and transaction inquiries; verified identity to protect data.
• Initiated disputes and escalations for unauthorized transactions and delivered accurate, professional financial support.

Real Estate Agent - MASAITO Dev Corp. (Part-Time)

Consulted with clients about buying, selling, and renting properties; managed listings and promoted properties through marketing channels.

• Conducted property showings and client negotiations; prepared transaction documents and provided end-to-end client support.

Payment Officer - AQUOZ Solutions Inc. - Makati

(2019-11 - 2020-10)

• Processed withdrawals, deposits, and account loading; reconciled daily transactions and ensured accuracy.
• Conducted quality checks before bank submissions.

Sales Associate - HC Consumer Finance Philippines Inc. - Cavite

• Processed loan applications and promoted financial products; prepared reports and conducted monthly audits.
• Coordinated with back-office teams via email

Computer Programming - DATACOM Institute of Computer Technology

Events Management Services NC III (Currently taking NCIII) - JMAC Training And Assessment Center