Joemar Sabanal

Dedicated Application/Cloud Support Monitoring

Engineer with 3 years of experience in monitoring and optimizing application performance. Proficient in using monitoring tools such as Splunk, Grafana and Dynatrace to identify issues and implement effective solutions. Adept at troubleshooting, root cause analysis, and collaborating with development teams to enhance system reliability and user experience. Committed to ensuring optimal application functionality through proactive monitoring and support.

• 24x7x365 Hotline, Monitoring & Support for multi-technology, multi-sourced private &

hybrid cloud solutions

• First Response & Resolution based on documented Standard Operating Procedures

& Rapid Restore Playbooks

• Incident Triage & Troubleshooting
• Urgent & Cataloged Service Request Fulfilment
• Escalation for critical support incidents
• Queue Masters with focus on delivery to SLAs; Owning critical issues to resolution&

Emergency Change Requests

• Responsible for technical / functional support, troubleshooting of multiple environments and knowledge of specific applications.
• Interact with customers and vendors on issue resolution or fulfillment of service requests; this encompasses issue triage, troubleshooting, escalation, and SLA

Compliance.

• Comply with internal support processes and procedures and participation

Microsoft Azure Fundamentals

Kubernetes and Cloud Native Associate