Administrative Support Specialist
Send a job offer directly to this candidate
Detail-oriented administrative and training professional with experience in operations support, onboarding coordination, reporting, documentation, and virtual training environments. Skilled in managing records, scheduling, process coordination, training materials, and administrative workflows using Microsoft Excel, PowerPoint, Google Workspace, Microsoft Teams, and Zoom. Experienced in supporting cross-functional teams, maintaining organized documentation, and improving operational efficiency in fast-paced remote and hybrid environments.
•Developed and facilitated training programs, onboarding sessions, and client-focused product training to enhance knowledge retention, performance readiness, and operational effectiveness.
Nov 2023 – Present
Cebu City, Philippines
•Monitored trainee progress and maintained training records, documentation, and performance reports using Microsoft Excel and structured assessment frameworks.
•Optimized training tracking and reporting processes to improve operational efficiency and performance visibility.
•Collaborated with cross-functional teams to support seamless onboarding, training transitions, and resource coordination.
•Facilitated instructor-led sessions for up to 30 participants in both in-person and virtual environments via Microsoft Teams while coaching trainees and emerging leaders on communication, workplace conduct, and performance development.
ESL Teacher / School Trainer
J. F. Dee English Academy
•Delivered English language instruction to students of various age groups while adapting lessons to different proficiency levels and learning needs.
Jan 2023 – Oct 2023
Clark City, Philippines
•Developed instructional materials, training resources, and classroom activities to support effective learning and engagement.
•Conducted teacher training sessions, mock lessons, and upskilling activities to maintain instructional quality and teaching standards.
•Administered and evaluated monthly student assessments to monitor learning progress and academic performance.
•Maintained training, attendance, and performance records while providing coaching and developmental feedback.
Team Manager / HRBP / Trainer / Online ESL Teacher
•Resolved concerns related to policies, payroll, leave management, class facilitation, and operational processes while supporting daily team operations.
Mar 2020 – Oct 2022
•Managed recruitment, interviews, onboarding, and trainee coordination activities.
•Developed training materials and facilitated meetings, learning sessions, and Zoom webinars for up to 100 participants on process updates, facilitation best practices, and operational improvements.
•Supervised team operations and coordinated with management and cross-functional stakeholders to support performance and operational goals.
Clark College of Science and Technology
