Nazar Diez
Team Lead | Customer Success
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About
To establish a career that will develop my interpersonal communication skills, acquire outstanding knowledge and operational aspects of the company and to render satisfactory service to clients.
Experience
Team Lead | Customer Success - Mindgrasp.ai - Valenzuela City
(2023-09 - 2026-01)
- Train and Manage Customer Success professionals for Mindgrasp
- Handle customer concerns via Email and chat realtime for a seamless customer experience.
Appointment Setter / VA - Senior Life Insurance Company - Valenzuela City
(2023-01 - 2023-07)
- Outbound calls and set up appointments for setting up their life insurance.
- Sort out customer info into a folder.
Sales Chat Representative - Full Potential Solutions, Inc. - Pasig city
(2022-03 - 2022-10)
- Generate sales via chat for T-Mobile USA.
- Building relationships with customers to gain their trust creates a need for them to purchase the products T-Mobile offers.
- Call leads are generated from the website.
Processor / Customer Service Representative - Blossom Flower Delivery - Valenzuela City
(2017-12 - 2021-12)
- Call leads are generated from the website.
- Outbound calls, Inbound calls for Customer Service concerns, order tracking, and order taking.
- Outbound calls to florists in order to fulfill orders.
AT&T Blue Account Associate - VXI Global Holdings Inc. - Quezon City
(2012-11 - 2017-09)
- Handle inbound calls for sales and customer service.
- Generating revenue by upselling new services to the customer by tailor-fitting their needs.
Enablement Trainer - VXI Global Holdings Inc. - Quezon City
(2012-11 - 2017-09)
- Handle training for new employees under the Customer Service, Sales, and Processing departments.
