Maria Sarmiento

Results-driven and dependable professional with over 10 years of experience improving operational efficiency and team performance. Skilled at balancing targets with available resources to deliver sustainable results. Committed to continuous learning and contributing to organizational success through strong work ethic, accountability, and adaptability.

Team Leader at Workforce Outsourcing (2022-12 – 2026-03)

• Team & Performance Management
• Marketing (Designs & Content)
• Meetings with the CEO, Strategy Director, Global Director, and Sales & Marketing
• Lead Generation | Research
• Outreach Creation | Personalization
• Data cleaning | Mining
• Multiple management of projects for Data Enrichments and outreaches

Virtual Assistance at The Pipeline (2021-12 – 2022-12)

• Lead Generation | Research
• Personalization
• Calendar Management and Bookings of the CEO (personal & work related)
• Transcriptionist of online meetings with potential clients

Cold-Calling - Appointment Setting at Call Solutions Hub

Project-based

• Appointment Setting
• Cold Calling

Lead Generation & Email Campaign Management at XLR8

Project-based

• Lead Generation | Research
• Email Campaign Management

Cold Calling & Appointment Setup at Rare Karma

Project-based

• Cold Calling
• Appointment Set-up

Sales Development Representative at Catalogs.com – Dynalog (2021-01 – 2021-08)

• Cold Calling
• Managed and recorded client correspondence, all tracking, and communications.
• Lead Generation and Personalization
• Canva Edit
• Set up appointments with potential and current customers to promote new products and services.
• Report management and deep-diving
• Researched potential prospects and markets to prepare for appointments.

Business Sales Associate at Supportware – CIENCE (2019-03 – 2021-01)

• Managed and recorded client correspondence, all tracking and communications.
• Set up appointments with potential and current customers to promote new products and services.
• Cold-called leads and closed a minimum of 8 and up appointments for a week.
• Researched potential prospects and markets to prepare for appointments.

Technical Specialist at Concentrix – Google (2016-12 – 2019-02)

• Troubleshooting customers' product and service issues.
• Demonstrated professionalism and courtesy with the customer while working to resolve their issues.
• Managed customers' expectations of support and technology functionality to provide a user experience.
• Answered support calls within 5 seconds to minimize delays and subsequent abandoned calls.

Team Captain at Teleperformance (2014-11 – 2016-12)

• Managed a team with 15-18 agents
• Lead and train agents to improve their strengths and work on their weaknesses
• Managing team performances and administering cluster meetings
• Doing a root cause analysis and implementing solutions

Call Center Representative at Teleperformance (2010-09 – 2014-11)

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations
• Minimized process lags through operations protocols and client account management training

Call Center Management in Call Center Management – Bulacan Polytechnic College – Salacot, San Miguel, Bulacan